Accessing the Claims and Health
Information Portal (CHIP)
an online tool that allows employees to view their health insurance benefits and claims (bills) anytime.
Information Available on CHIP:
Covered Members on your Plan(s)
under age 18
Your spouse and dependents over age 18 will have their own Insured
ID and password to their health information
Plan Benefit Summaries
Claim (bill) History
Current Life Insurance Beneficaries and option to change
Member Login Info
Insured members of the City of Mesa may login to CHIP using their Insured ID and password
provided by the Benefits Office. This login information ensures your privacy, so it should not
After three failed attempts at logon, the system will lock you out for 10 minutes and then
you may retry.
forgotten your password and need it reset, call 480-644-2299, Monday -
Thursday, 7 a.m. - 6 p.m. You will need to answer security questions in
order to have your password reset. Also, for your security, passwords are not sent via email.
Return to Member Login
Viewing Health/Dental Claim (Bill) Status
- Click on Member Login.
- Input your Insured ID and password, and then read the website terms.
- At the "Member Information" screen
click "select" next to the name of the member whose claims you'd like to view.
- From the navigation
tree on the left click "Claim Status" and a list of claims processed will appear.
- Select the desired
Privacy and Security
The City of Mesa Employee Benefits Office handles your
personal information securely and confidentially. We limit
access to health-related and personal information to only those
people who need to know it in order to provide customer service
City of Mesa
Health Plan Privacy Notice.
Main Street, Suite 600
Mesa, AZ 85201
Office hours: Mon -Thurs 7am-6pm
(480) 644-2299 - Phone
(480) 644-4548 - Fax
-Disease & Case
Option 2: Prescription Plan
-Request FSA Card
Eligibility - Active Employees
Eligibility - Retired Employees
FSA- Benefits Office
E-mail (password resets cannot be done via email)
Federally Mandated Notices