Finding a Medical Provider


In-State AZ Providers

The in-state Arizona plan members can access the BCBS Provider Directory on the AmeriBen website.  

  1. Go to the AmeriBen website at

Blue Cross makes monthly updates to the directory.


Blue Cross Blue Shield Blue Directory

(For Out-of-State Residents Enrolled in BCBS Blue Only)

We recommend calling BCBS Blue for providers in your area at 1 (866) 288-5788, or by visiting their website:

  1. Go to
  2. On the next screen, enter the alpha prefix "MDK" in the member ID section.

If you have questions or problems with finding a provider, please contact Benefits at (480) 644-2299 or call BCBS Blue at 1 (866) 288-5788.


For BCBS Blue National members visiting Arizona:

When you are back in Arizona and need medical care, please use your same BCBS Blue provider network. 

Tips for using the BCBS Blue network

  • If another insurance acts as primary (i.e., Medicare), and  City of Mesa is secondary, use of a BCBS Blue provider is not required when services rendered are covered by your primary insurer.  The primary carrier may not always cover services that the City of Mesa plans would pay.  For example, Medicare does not cover physical therapy (heat packs, ultrasounds, etc.) rendered by a chiropractor.  For these services to be considered at the in-network benefit, a BCBS Blue chiropractor would be required.
  • When you arrive for your appointment, present your BCBS Blue card to the provider.  If you did not receive a card, please contact BCBS at the phone number listed above.
  • When your provider sends in a claim, it must be sent to the BCBS Blue address on the card - not to the City.  BCBS Blue will process the claims and the Explanation of Benefits (EOB) will come directly from BCBS Blue.
  • Providers should call BCBS Blue to verify coverage. 

Please remember:  
If you are having a surgical procedure or hospitalization, or if you are admitted to the hospital on an emergency basis, these services MUST be pre-certified by the third party medical administrator.


Employee Benefits
20 E Main Street, Suite 600
Mesa, AZ 85201
Office hours:
Mon -Thurs 7am-6pm
(480) 644-2299 - Phone
(480) 644-4548 - Fax

Option 1: Medical Plan


-Verification & Coverage

-Claim Status


-Disease & Case Management

-Medical Appeals

-Request Medical/Prescription Card

Option 2: Prescription Plan

CVS Caremark

 -Prescription Coverage



Option 3: Dental Plan

Delta Dental

-Verification & Coverage



-Request Dental Card

Option 4: 2015 FSA



-FSA Balance

-Request FSA Card


Option 5: Eligibility - Active Employees 

-New Hires


-Qualifying Events

Option 6: Eligibility - Retired Employees

-Premium Information

-Qualifying Events


 Option 7: General Questions

Option 9: 2014 FSA- Benefits Office

E-mail (password resets cannot be done via email)


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