Provider Access Information (CHIP)

What is CHIP?

CHIP is the Claims and Health Information Portal, an online tool provided by the City of Mesa Employee Benefits Office for providers to view member eligibility information any time.

 

Provider Access Information
 

To obtain provider access to CHIP, please:

  1. Print Provider Interest Letter/Form, download Adobe Reader for free, if needed.
  2. An authorized person completes the form such as a doctor, dentist, office manager, etc.
  3. Mail or fax back form to the City of Mesa at the address/fax number listed on the form.

Once we receive the form, the authorized person will receive information on accessing CHIP. Please allow up to 5 business days to receive the information.

Claims Submission Information

f you are a Blue Cross Blue Shield of Arizona (BCBSAZ) provider, you can submit your claims electronically through BCBSAZ.  Refer any questions about electronic claims submission to your  BCBSAZ Representative. Please do not fax claims!

Our paper claims mailing address has changed.  Please submit all papers claims to:

City of Mesa
PO Box 1818
San Leandro, CA 94577

If you are using a clearinghouse, please provide them with this address as well.

 

Checking Claims Status

Processing time varies, but typically medical and dental claims process within 14 days of receipt.

Providers using CHIP will need a valid ID and password to check claim status.  Status may also be obtained via phone with Employee Benefits at (480) 644-2299 option 3. 

 

 

Employee Benefits
20 E Main Street, Suite 600
Mesa, AZ 85201
Office hours:
Mon -Thurs 7am-6pm
(480) 644-2299 - Phone
(480) 644-4548 - Fax

Option 1: Medical Plan

Ameriben

-Verification & Coverage

-Claim Status

-Pre-certification

-Disease & Case Management

-Medical Appeals

-Request Medical/Prescription Card

Option 2: Prescription Plan

CVS Caremark

 -Prescription Coverage

-Authorizations

-Appeals

Option 3: Dental Plan

Delta Dental

-Verification & Coverage

-Claims

-Appeals

-Request Dental Card

Option 4: 2015 FSA

ConnectYourCare

-Claims

-FSA Balance

-Request FSA Card

-Appeals

Option 5: Eligibility - Active Employees 

-New Hires

-COBRA

-Qualifying Events

Option 6: Eligibility - Retired Employees

-Premium Information

-Qualifying Events

-COBRA

 Option 7: General Questions

Option 9: 2014 FSA- Benefits Office


E-mail (password resets cannot be done via email)

Forms

Federally Mandated Notices