Customer Service Operations

eBILL / ePAY Incentive Program

Customer Service Operations is responsible for billing, collecting and processing all City of Mesa utility accounts for services such as: electric, gas, water, wastewater, solid waste and irrigation.

My Utility Account - View and pay utility bills online!

Paying your Mesa utility bill online through the City of Mesa website is the fastest way for a payment to post to your account.  Payments made directly to a 3rd party, such as your bank or credit union, will delay the payment reaching us.


What's New


eBILL / ePAY Incentive Program


Questions about the Service Line Warranty Program


       SurePay enrollment form - fill out and submit online


      Furlough Rate Program Information


      2013-14 Utility Rates

      2014 Wastewater Fee Adjustment Request form

      Commercial Utility Service Turn Off form

      eBill!  My Utility Account customers are now able to receive bill notifications by e-mail

      Need assistance paying your utility bill?

      Report Utility Theft


How can we help you?

      Set up new utility accounts:



      Turn off utility service

      Add additional utility services

New! Solid Waste Customer Online Requests


Representatives are available by phone 7:00 am until 6:00 pm Monday-Thursday (closed Friday)


Toll Free: Outside local calling areas only.
E-mail (please do not send sensitive information such as credit card or social security numbers)

Utility Rates

Terms & Conditions

7 ways to pay your utility bill

Service Policy for Utility Customers

Average Homeowner's Cost Comparison