Customer Service Operations
Customer Service Operations is responsible for billing,
collecting and processing all City of Mesa utility accounts for
services such as: electric, gas, water, wastewater, solid waste
Account - View and pay utility bills
Paying your Mesa utility bill online through the City
of Mesa website is the fastest way for a payment to post to your
account. Payments made directly to a 3rd party, such as
your bank or credit union, will delay the payment reaching us.
Questions about the Service
Line Warranty Program
SurePay enrollment form - fill out and submit online
Furlough Rate Program Information
2013-14 Utility Rates
2014 Wastewater Fee Adjustment Request form
Service Turn Off form
eBill! My Utility Account customers are now able to
bill notifications by e-mail
Need assistance paying your utility bill?
Report Utility Theft
How can we help you?
Set up new utility accounts:
Turn off utility service
Add additional utility services
Solid Waste Customer Online Requests
Representatives are available by phone 7:00 am until 6:00 pm Monday-Thursday
Toll Free: Outside local calling areas only.
(please do not send
sensitive information such as credit card or social security numbers)
Terms & Conditions
ways to pay your utility bill
Service Policy for Utility Customers
Average Homeowner's Charges Survey