Customer Service Operations

My Utility Account - View and pay utility bills online!

Customer Service Operations is responsible for billing, collecting and processing all City of Mesa utility accounts for services such as: electric, gas, water, wastewater, solid waste and irrigation.

  

What's New

  eBILL/ePAY Incentive Program FAQ (program enrollment ended 12/31/2014)

 

On Sunday November 2nd the City of Mesa updated our browser security setting due to new vulnerabilities that have been discovered.  Please review your browser's internet security options to ensure that the newer TLS protocols are enabled.  Click on the link to see instructions for various browser types.   

 

 

 

 

 

 

Questions about the Service Line Warranty Program

 

 

SurePay enrollment form - fill out and submit online

 

  Furlough Rate Program Information
2014-15 Utility Rates
  2014 Wastewater Fee Adjustment Request form
  Commercial Utility Service Turn Off form
  eBill!  My Utility Account customers are now able to receive bill notifications by e-mail
  Need assistance paying your utility bill?
  Report Utility Theft

 

How can we help you?

             Set up new utility accounts: Residential             Commercial

             Turn off utility service

             Add additional utility services


Solid Waste Customer Online Requests

 

 
Representatives are available by phone 7:00 am until 6:00 pm Monday-Thursday (closed Friday)

480-644-2221
1-866-406-9659

Toll Free: Outside local calling areas only.
 
E-mail CustServ.Info@mesaaz.gov (please do not send sensitive information such as credit card or social security numbers)
 
 
 

Utility Rates

Terms & Conditions

7 ways to pay your utility bill

Service Policy for Utility Customers

Average Homeowner's Cost Comparison