How to Read Your Utility Bill


Your City of Mesa utility bill is itemized for easy reading.  Each billed utility service is listed by service type (i.e. electric, gas, water, solid waste, wastewater).  The meter number, current and previous monthly reading, the date the meter was read for the current month and the charge for the service are all listed for your convenience.  (The service type can be cross referenced to the current Utilities Rates for calculation of each individual service type based on consumption). 


All transactions (payments, service charges, adjustments, etc.) completed within the monthly billing period are detailed on the billing statement by date completed or received.  The time period covered by the billing statement, as well as the number of days in the billing period, are listed along with the due date for the current month bill. 


If the statement in question is delinquent, the past due amount is listed as a separate line item from the current amount due.  The daily average usage for the month is detailed with last years usage for comparison which could assist you in conservation efforts.  For quick reference, your account number, bill payer name and service address are always listed along with Customer Service Operations telephone number (480-644-2221 or toll free at 1-866-406-9659) should you need assistance with any questions you may have concerning your utility billing statement.

 
Representatives are available by phone 7:00 am until 6:00 pm Monday-Thursday (closed Friday)

480-644-2221
1-866-406-9659

Toll Free: Outside local calling areas only.
 
E-mail CustServ.Info@mesaaz.gov (please do not send sensitive information such as credit card or social security numbers)