Requesting Residential Utility Service

Effective July 20, 2011, one of the following identification documents will be required for all utility transactions: unexpired Driver's license with photograph, unexpired Passport, unexpired U.S. Military ID, Temporary Work Authorization ID, U.S. Residency ID, Native American Tribal document, Social Security card. If you did not provide one of these documents upon opening your account, please contact customer service by phone or in one of our business offices.

To request new residential City utility services please call 480-644-2221 (toll free at 1-866-406-9659) or visit our offices.
Customers requesting new residential utility services will need to provide:

  • Name
  • Social security number (or other government issued identification number)
  • Spouse or roommate's names
  • Service address
  • Home and work phone numbers
  • Place of employment
  • Mailing address
  • Email address
  • DOB
  • A copy of your ownership papers or lease may be required for documentation purposes


  • Residential customers are required to place a deposit as security for payment of utility bills before utility services will be turned on. Deposits may be waived if the applicant has had comparable service with Mesa in the past 24 months, was not delinquent in payment more than twice during the past twelve (12) consecutive months or been disconnected for nonpayment during the past twelve (12) months. For dwelling units with individual service meters, the deposits applicable to each utility service are as follows:

    Electric $ 265
    Gas $ 125
    Water $ 100
    Waste Water $ 50
    Solid Waste $ 60

    A utility administrative fee of $11.00 will be assessed to establish a utility account. In addition, the following service connection charges will be assessed for each metered service activated: Electric $16.00, Gas $32.00 and Water $16.00. Normally, utility service is connected the next business day following the request for service. If it is necessary to establish service the same day, a convenience fee of $45.00 will be assessed in addition to the normal administrative and connection charges.   See the Service Policy for Utility Customers for more information on these and additional fees and charges.

    City and State Privilege tax will be assessed on all charges as applicable.

Representatives are available by phone 7:00 am until 6:00 pm Monday-Thursday (closed Friday)


Toll Free: Outside local calling areas only.
E-mail (please do not send sensitive information such as credit card or social security numbers)