Reporting a Utility Emergency

City of Mesa residents can call and report natural gas or electric problems 24-hours a day, 7 days a week.  Utilities Control Center


Our gas system pressures are monitored 24-hours/7 days a week and pipelines are regularly inspected to ensure operational integrity. Despite our best efforts, on occasion leaks to our pipelines can result from third party damages, natural disasters, or corrosion.  We have an outstanding safety record and are prepared to respond to and manage disruptions that may occur to our system.

What is a natural gas emergency?

A natural gas emergency is an unforeseen combination of circumstances or the resulting state that requires immediate action by the Utility Personnel to protect life, property and the environment.

Possible natural gas emergencies include:

  • Gas leaks detected inside or near a building;
  • Hitting a gas line;
  • Fire located near or directly involving a pipeline facility;
  • Structure fires occurring near or directly involving a pipeline facility;
  • System overpressure;
  • System outage;
  • Natural disaster;
  • Carbon monoxide poisoning;
  • Acts of war or terrorism; or
  • REPORT OF GAS ODOR (rotten egg smell).

It does not matter the type of gas incident, all gas emergencies will be investigated and actions will be taken to make the situation safe.

What should you do if you smell gas or have a natural gas emergency?  Go to a safe location and call the City of Mesa at 480-644-4277 (GASS) or call 911.


What is an electric emergency? 

Possible electric emergencies include:Downed power lines

  • Downed lines;
  • Transformers sparking or smoking;
  • Exposed underground wires; or
  • Power Outages - Report outages to 480-644-2266

What should you do if you have an electric emergency?
Call 480-644-2266 or 911 if there are injuries or if there is the potential for an injury.


Energy Resources Home Page

PO Box 1466
Mesa, AZ 85211

Email a Question or Comment


Gas Emergency or Odor 
480-644-4277 (GASS) or 911
(24 hours/7 days)

Electric Emergency
480-644-2266 or 911
(24 hours/7 days)


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Office Hours: 
Monday - Thursday
7 a.m. to 6 p.m.






Frank McRae, Director