Public Safety Communications
Members
of the Public Safety Communications Division are quality people, providing
quality service. They support citizens and officers by demonstrating
compassion, a desire to serve, professional conduct, and comprehensive
knowledge and ability. Their job requires the mental toughness and courage
to face challenging situations. While others are in distress, they must
suspend their emotions in order to be successful.
To the Dispatcher and 9-1-1 Operator, being successful means saving lives
or helping apprehend a criminal. Our success is measured in seconds.
Personnel work to coordinate routine and emergency operations for the
Mesa Police Department, as well as providing 9-1-1 services for fire and
medical calls for the following agencies: Mesa Fire Department, Apache
Junction Fire District, Gilbert Fire Department and Queen Creek Fire
Department. Their duties include:
- Receive emergency and non-emergency calls from the public, other
City departments and other agencies
- Intake 9-1-1 calls for Mesa Police and Fire, as well as Apache
Junction Fire, Gilbert Fire, and Queen Creek Fire
- Dispatch police units
- Coordinate activities among patrol officers, detectives, and other
emergency responders
There are four employee classifications in Communications. They are the:
- 9-1-1 Operator, who answers emergency and
non-emergency phone calls;
- Public Safety Dispatcher, who handles radio traffic
and manages police units through a computer aided dispatch
system;
- Shift Supervisor, who directs operations, shift
scheduling, performance measurement, and liaisons with customers and
support personnel;
- Administrator, who coordinates strategic and
tactical plans in dispatch and 9-1-1 operations, liaison to fire, police
and technical operations, manages schedules and staffing, and reviews
personnel issues
Mesa Police Department
PO Box 1466
Mesa, AZ 85211
480-644-4001
Emergency
9-1-1
Non-Emergency
480-644-2211