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Cable Company Contact Information
The City of Mesa administers two cable television license agreements with cable companies,
Cox and CenturyLink on behalf of Mesa residents. The licenses are non-exclusive agreements meaning that other companies can provide cable services within the City of Mesa's jurisdiction upon obtaining a license.
Mesa residents may also contact
DIRECTV or DISH. Unresolved Cable Complaints
The Business Services Administration office provides consumer assistance for citizens and businesses dealing with cable television matters by helping to resolve complaints, enforcing customer service standards and addressing other consumer-related license compliance issues.
Prior to calling the Unresolved Cable Complaint phone number, please contact the cable service provider's Customer Service department to allow them to address your issue. Your service provider will contact you within 48 hours to attempt to resolve your concern.
If the matter is not resolved to your satisfaction and you feel further action by the cable service provider is required please call the City of Mesa, Unresolved Cable Complaint number at 480-644-2684.
I have had a billing discrepancy with my cable provider. Who do I talk to about resolving my problem?
The City of Mesa requests that you contact your cable operator directly.
Once you have felt that you have exhausted all possible avenues, call the City of Mesa Cable Television Complaint number at 480-644-2684. Please leave your name, address, phone number and a brief description of the nature of your unresolved complaint. If you have proper documentation of your account the City may be able to assist in mediating a solution between you and your cable provider.
How do I lodge a cable company complaint with the City of Mesa?
If you feel that no other options are open to you, please feel free to call 480-644-2684. The City of Mesa will make a record of your complaint and try to mediate a resolution to your issues with the cable provider(s).
What responsibility does a cable provider have to restore damages to my property incurred because of their work?
The cable provider or its subcontractors are required to restore any property affected by their work to a condition comparable to how it was found.
I want the cable pedestal(s) in my yard relocated, can I request this to be done?
The cable providers may be able to relocate a cable pedestal to another area in the public utility easement of the same property. The cost of this relocation can be quite expensive and this expense may be the responsibility of the homeowner or resident.
What are these cable boxes doing in my yard?
The "cable boxes" you see are called pedestals. Pedestals vary in size, shape and color. The equipment enclosed in the pedestal serves various purposes. The equipment inside is used to deliver services to customers and/or boost the quality of the signal to homes in the area.
Is the cable provider required to notify me of construction work they plan to do at or around my home?
YES, a door hanger should be placed on your door several days before any planned construction occurs.
The door hanger should provide a phone number and identification of the cable operator working in your area
Should personnel from the cable operator or their subcontractor need to access a rear easement and nobody is home, then a door tag should be placed on the door alerting someone coming home that activity is occurring or has occurred on the property. Subcontractors working for the cable operators have the same requirement to notify you of any activity that may affect your residence.
I have crews from a cable company digging in my front yard, are they allowed to do this?
YES. The licensed cable operator in Mesa has a license agreement allowing the use of Public Utility Easements and Public Right of Ways that adjoin your property, in a similar manner as other utility companies that operate in the city. In all cases, the cable provider should have a permit authorized by the City of Mesa, allowing them to conduct the work they plan to perform.