Office locations and hours of operation

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Offices

Two office locations are open for your convenience (7:00 a.m. to 6 p.m. Monday through Thursday, except for City holidays):

Municipal Building, 55 N. Center St., Mesa, AZ 85201

East Mesa Service Center, 6935 E. Decatur St., Mesa, AZ 85207

Drop Boxes

Utility bills may be paid at the Municipal Building (55 N. Center St.) or the drop boxes located on First Street on the north side of the Municipal Building.

For our East Mesa customers, City of Mesa utility drop boxes are located at the East Mesa Service Center (6935 E. Decatur).
 
For our customers in Southwest Mesa, there is a City of Mesa utility drop box located in front of the Dobson Ranch Branch Library located at 2425 S. Dobson Road.

Mailing Address

City of Mesa
P.O. Box 1878
Mesa, AZ  85211-1878

Telephone Numbers

(Representatives are available by phone 7:00 am until 6:00 pm Monday-Thursday):

Customer Service Call Center - 480-644-2221

General utility service issues, utility service connections and disconnections, billing inquiries, rates, high or low usage, and payment processing.

Credit Services - 480-644-2221

Delinquent account issues, utility assistance, extensions, payment arrangements and returned checks.

1-866-406-9659

Toll Free: Outside local calling areas only.