When you turn on your faucet in Mesa, you can be confident that the water you receive is safe and clean and meets all drinking water requirements. On the flip side, we also take care of all your wastewater by carrying it away from your home or business and treating it to the highest standards at one of our water reclamation plants.
Water Resources Links
Performance Metric Dashboard
The Water Resources Department tracks four key performance areas to gauge how we are doing. The performance measures are updated on a monthly basis.
In 2014, Mesa residents used 29.5 billion gallons of water.
Mesa provides water to more than 458,000 people.
The service area is 128 square miles.
The peak demand day in 2014 was 118 million gallons of water, as compared to 115 million gallons in 2013 and 122 million gallons in 2012.
The average demand in 2014 was 81 million gallons per day.
In Mesa, the average residential household uses about 344 gallons each day.
In 2014, the City also treated and delivered 375 million gallons of water to the City of Apache Junction Water District.
Water is pumped by 25 pump stations to eight different pressure zones.
City reservoirs have a combined storage of 105 million gallons.
Water is delivered to customers through more than 2,300 miles of water main.
About 87 percent of the water used by Mesa comes from surface water sources, the
Salt River Project Canal System and the Central Arizona Project Canal. The surface water is treated at two water treatment plants with a combined capacity of 162 million gallons per day.
Thirteen percent of the water comes from 33 ground water wells.
The wells are between 800 and 1,000 feet deep.
Mesa fluoridates the water at a level of 0.75 parts per million.
How do I view/update my beneficiary designations?
You can view and update your beneficiary designations at any time. Simply follow these steps:
Log on to
eBenMesa (if you need assistance with your login information, call Employee Benefits) Click on "Beneficiary Designations"
Select "Review" to view your current designation or "Update" to make edits
How do I register online with CYC?
Registering your account at CYC is easy. Simply follow these steps to register:
www.connectyourcare.com Click the "NEW USER" button on the top right of your screen
Enter the information as applicable.
How do I register online with Out-of-State Blue Cross Blue Shield?
The following instructions only apply if you are enrolled in the Out-of-State Medical Plan. If you are enrolled in the In-State Medical Plan (AmeriBen), follow the instruction to register with AmeriBen instead.
Registering your account at Blue Cross Blue Shield of Arizona is easy. Simply follow these steps to register:
www.azblue.com Hover your mouse pointer over the "For Members" button on the top middle of the screen, then select "Register"
The Member ID will be the number on the BCBS ID Card (Don't input the "MDK", just the 9-digit number)
How do I register online with AmeriBen (In-State)?
Registering your account at AmeriBen is easy. Simply follow these steps to register:
www.myameriben.com Click the "Benefit Participants" link on the top right of your screen
Click on the "Proceed to our sign up process" link in the grey box
Enter the member information accordingly
The member ID will be the number on the ID card: the 4 or 5 digit employee ID, followed by MES (ex. 99999MES)
How do I register online with CVS/Caremark?
Registering your account at CVS/Caremark is easy. Simply follow these steps to register:
www.caremark.com Click the "Register Now" link on the Member Sign in section on the top right of your screen
Enter the employee/retiree information accordingly
The Benefit ID number will be the RX ID# on your ID card
For example, In-State members will enter (RX009999)
OOS members will enter the nine-digit number on the separate prescription ID card (same number on their BCBS ID card, without the MDK)
How do I register online with Delta Dental of Arizona?
Registering your account at Delta Dental is easy. Simply follow these steps to register:
www.deltadentalaz.com Click the "Member" button and then click "Register Here".
Enter the employee/retiree information
The Member ID will be the employee ID preceded by 4 or 5 zero’s to make a total nine-digit number (ex. 000099999).
How do I register online with VSP?
Registering your account at VSP is easy. Simply follow these steps to register:
www.vsp.com Click the "Create an account" link on the top right of your screen
Enter the employee/retiree information
The member ID is not the SSN. Member ID will be the employee ID preceded by 4 or 5 zero’s to make a total nine-digit number. For example, 000099999
Why don't I have a Vision Plan ID card?
ID cards are not issued for the Vision Plan. Simply tell your provider you have coverage through VSP and your member number is your employee ID preceded by 4 or 5 zero’s to make a total nine-digit number. For example: 000099999.
How does a supervisor initiate a mandatory referral process?
The department Supervisor becomes aware of an employee who has an issue that is impacting his/her successful employment with the City.
The department Supervisor/Department Contact contacts Human Resources to notify the assigned HR Analyst of the situation.
The department Supervisor completes the
ComPsych Mandatory Referral form. The employee signs the referral form, and his/her signature is witnessed by someone other than the department Supervisor who is referring the employee. The department Supervisor calls ComPsych at 866.519.7415, identifies him/herself as a department Supervisor with the City of Mesa, and asks to make a mandatory referral.
ComPsych will assign a Formal Referral Specialist to the case. The Formal Referral Specialist will coordinate the treatment and follow up for the employee who has been referred.
The employee is responsible for contacting ComPsych to set up an appointment with a counselor within the period of time established by Human Resources or the department Supervisor. At the discretion of the department Supervisor, Human Resources contacts ComPsych, schedules an appointment, and notifies the employee. If requested by Human Resources or the department Supervisor, ComPsych can make the outreach call to the employee to schedule.
ComPsych follows up with the department Supervisor to provide verification of the employee’s participation in appointments and treatment.
If requested by the HR or Manager, the Formal Referral Specialist will follow up with HR/Manager after the initial assessment to confirm whether, based on the initial assessment, the client posed an imminent threat to the safety of self or others at the time of the assessment. If this is the case, the Formal Referral Specialist will locate an emergency same day counseling appointment for the employee. The Formal Referral Specialist will include this information in the initial treatment recommendations letter that is sent back to the Supervisor/Department Contact who initiated the formal referral.
When I search for my dental provider, it says they are in both the PPO Network and Premier Network...What is the difference?
Delta Dental of Arizona (DDAZ) contracts and manages one of the largest dental provider networks in Arizona (and in many other states). And just like with medical, using an in-network dentist will provide you access to discounted rates for your dental services. The City’s Dental plans have access to two networks: Delta Dental PPO and Delta Dental Premier Networks.
Both networks offer discounted rates to our members and the Plan. The difference between the two networks is not in the quality and experience of the providers but in the discounts that apply - the discounted rates in the PPO network are deeper. DDAZ’s PPO member dentists have agreed to accept a PPO discounted fee schedule without balance billing members for the difference between billed charges and the PPO fee schedule. Dentists who exclusively participate in DDAZ’s Premier Network have agreed to accept a Maximum Plan Allowance for their services that are slightly less discount off of billed charges than the PPO network discounted fee schedule – and again no balance billing to members.
How do I find out if my dentist is in or out-of-network?
Just like with medical, you’ll want to ask the right question— “…are you contracted with Delta Dental of Arizona’s PPO or Premier Network?” You can also check yourself by registering at www.deltadentalaz.com, click on the Provider Search tab and then “Find a Network Dentist.”
So what if the online directory shows my dentist is in both the PPO and Premier Network…what happens then?
If a provider is listed as participating in both networks, you will get the benefit of the richer or deeper discounted network (i.e. the PPO network). Reason that many dentists participate under both networks is because many employers simply choose to provide access to only one of the networks-- not both. The City has chosen to provide maximum network access with both networks available to members…this way if your dentist decided to NOT participate in the deeper discounted PPO network, did however choose to contract in the Premier Network, you would still get access to discounts and have your claim processed as in-network.
Is there a way I can know if a dental procedure is covered under my Plan and if so, pre-determine my out of pocket cost under our Plan?
Absolutely! In fact, it’s encouraged if the estimated costs for your procedures are over $200 to avoid as many out-of-pocket surprises as you can. It’s called a “pre-treatment estimate.” This is a free service that Delta Dental provides members so they can make more informed decisions about dental care and lets you know the following:
Is the procedure covered under the Plan?
What is your out-of-pocket estimate?
Will the procedure exceed your Plan maximum?
Most in-network dentists will help you process a pre-treatment estimate or do it for you. Your dentist will provide DDAZ the proposed treatment plan along with relevant e-rays, etc. DDAZ will process the procedure(s) as if it were an actual claim, and provide a pre-determination Explanation of Benefits (EOB) illustrating how the procedure can be covered under your Plan.
Why should I go to an In-Network rather than an Out-of-Network provider?
Medical services you and your covered family members receive from “in-network” (contracted) providers, result in claims processed with network discounts off of billed charges and generally a richer benefit level for you (e.g. lower deductibles and coinsurance or copay amounts with no “balance billing” by in-network providers for the difference between their billed charges and the discounted allowed charges). There’s no coverage at all for preventive care and immunizations if you use an out-of-network provider. In addition, there are no out-of-pocket maximums to protect your personal financial liability on out-of-network services.
In-Network means lower out-of-pocket expenses to you - pay less money out of your pocket for the same services/treatment and,
You are also a good steward for the Health Plan - the Employee Benefit Trust Fund pays claims at discounted network pricing as well
So how does the plan choose which provider is In or Out-of-Network?
Both in-state and out-of-state medical plans have contracts with Blue Cross Blue Shield of Arizona (BCBSAZ) to access network providers. This means that BCBSAZ has thousands of provider contracts that they negotiate and manage with physicians, specialists, hospitals, labs, urgent care centers, home health services, facilities and other wide-ranging licensed and credentialed providers who have all agreed to accept negotiated rates for their services—which in turn save you and the Plan money. When you go outside the network, it’s a different story. You will probably pay more because these providers do not have any price agreements in place and expect to get their full billed charges …leaving you to pay the difference between what the plan considers allowed charges and what was billed out-of-network — this is called “balance billing.”