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Available Utility Services

New!  Questions about the Service Line Warranty Program

 

Contact Customer Service:
Representatives are available by phone 7:00 am until 6:00 pm Monday-Thursday (closed Friday)

Phone: (480) 644-2221

Toll Free: 866-406-9659 (outside local calling area only)
 
 
       

Emergency Number: (480) 644-2262

General Water Inquiries: (480) 644-4444

 

City of Mesa customers can call and report problems such as water leaks, water taste, and odor concerns 24 hours a day.  Emergency issues, such as pipeline breaks or leaks, are investigated immediately, and repairs are prioritized based on the severity of the leak.

 

The Water Resources Department will repair leaks to its water meters and water mains.  Leaks on the customer's side of the meter, including the pipe between the meter and the building, the irrigation system or indoor plumbing, are the responsibility of the customer.

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Reporting Sewer Problems

Sewer line clogs or backups at your residence or business are experiences no one wants to deal with, particularly if you are not sure where to call.

The sewer line mains are the responsibility of the City to clean and repair. The connection to the sewer main and all service lines from the main to the home are the responsibility of the property owner.

Any sewer line backup or clog from the sewer main to the house will be the responsibility of the property owner. The City cannot repair a break or clog if it is on the homeowner side. If the problem is on the Citys side, the City will make repairs as necessary.

 

Examples of Emergencies:
  • Low or no water pressure
  • Water leaks in the street
  • Leaking or damaged fire hydrants
  • Sanitary sewer overflow or back-ups
  • Illegal dumping in manholes
  • Unauthorized use of the water or wastewater facilities

 

Report Utility Theft

Water
When you turn on the faucet in Mesa, you can be assured of safe, clean drinking water.  Mesa relies on three sources of drinking water: Salt and Verde River water from Salt River Project, Colorado River water from the Central Arizona Project, and groundwater from 38 City wells.

 


Wastewater

Mesas wastewater is collected through many miles of sewer lines, and treated at one of three water reclamation plants.  These facilities use various processes to achieve Class A+ standards for reclaimed water.  Reclaimed water can then be used on golf courses, as crop irrigation, recharged back into the ground, or discharged to natural waterways.  

 


Service Area

The Eastern Canal is the dividing line between the Citys two major water service areas. The canal runs diagonally southeast through Mesa from Gilbert and McDowell roads to Greenfield and Baseline roads.

zone map

filmstripOur Information and Publications section provides the media and general public access to our archives of press releases, publications, and other information about the Department. If you're looking for something you don't find on these pages please feel free to contact us.

We are actively adding to our Information and Publications section so be sure to visit often for the latest updates and new features.


Performance Metric Dashboard

The Water Resources Department tracks four key performance areas to gauge how we are doing.  The  performance measures are updated on a monthly basis.

 

Press Releases and Articles

Mesa Water Wins Gold Award from AMWA - October 29, 2013

Turkey Grease Recycling - November 14, 2013 to January 13, 2014

Dobson Ranch Flushing Project - Project started September 2013

Dobson Ranch Flushing Map

Cloudy Water - 8/29/13

MesaNow.org - all City of Mesa press releases

                                                                                                                                                    
Video

Watch Public Service Announcements and other videos

 

Publications

Water Sustainability Plan

Strategic Plan - FY 2013/2014  

Mesa's 2013 Water Quality Report

 

Links and Facts

Water Facts and Definitions