Flexible Spending Accounts for Employees

We contract with Navia Benefit Solutions to deliver our Flexible Spending Account (FSA) program. Members may contact Navia customer service phone or by visiting the member portal. The portal can be used to view the status of your claims submissions, account balances and a host of helpful health and dependent care related information.

Flexible Spending Accounts (FSA) Highlights

Flexible Spending Accounts Plan offers you the opportunity to set aside pre-tax dollars from your paycheck to pay for either health care or dependent care (child or elder care) expenses that would normally be paid out of pocket. Enrolling in the flexible spending account program reduces your taxable income. 

Use it or lost it
When enrolling in the Flexible Spending Account(s), for the first time or during Open Enrollment, estimate eligible expenses carefully. This is a use it or lose it program. However, there is a Rollover plan feature on the 2024 Health Care FSA which allows you to roll over up to $610 of your unclaimed balance to the following plan year in addition to the amount you elect for that plan year, under certain conditions. See the Health Flexible Spending Account section below for more information. Otherwise, any money left in the account after a 90-day claims filing grace period (January 1 thru March 31) following a calendar year end, will be forfeited to the Employee Benefit Trust Fund. 

Health Care FSA claim substantiation requirements
Each time you swipe/use your Navia Benefits Debit Card, the provider is immediately paid on your behalf and the expense is deducted from your Health Care FSA remaining balance for that year. If you use your Navia debit card for a medical, dental or vision known copay amount at an accredited provider location (e.g., $20/$40 medical office visit copays), or a prescription drug purchase at retail drug store locations, or an FSA eligible purchase at an IIAS retailer, you will not be required to substantiate your charge with itemized documentation.

However, IRS regulations require you to substantiate all other expenses that cannot be cleared by the above processes in the card system. If your Navia Benefits Card charge requires substantiation, Navia will indicate such in your Navia online portal. If you have not taken care of the required substantiation and Navia has your email on file, you may get a series of emails/reminders at a later point. However, it is each participant’s responsibility to register for account access on the Navia participant portal to view the status of their FSA claims to see if action is required on your part to validate any claims. More information on FSA claim substantiation can be found on the Navia website - Navia Benefits - Online Debit Card Substantiation.

What happens if you don’t substantiate timely? IRS regs require that the unsubstantiated amount(s) becomes taxable income to you when all reconciliation processes are complete. That means a posting of “extra income” on a City paycheck and extra taxes out of that paycheck thus reducing your net income/take home pay when that happens. If you are terminated or retired from the City when this reconciliation is finalized, you won’t have any pay checks to take care of the needed income and taxing transactions, but your W-2 for that year will include this extra taxable income amount.

Re-enrollment is required every year to remain in the plan
Note that IRS regulations require re-enrollment into the FSA each year during Open Enrollment. If you intend to participate and contribute towards a health and/or dependent care FSA for the following calendar year, you MUST enroll during Open Enrollment otherwise your elections will default to $0 starting on January 1. 

Participants may not seek reimbursement for health care or dependent care (child/elder care) expenses for Committed Partner or Committed Partner children/elders under FSA accounts.

Health Flexible Spending Account

The 2024 Health Flex plan allows you to set aside up to $3,050 pre-tax from your paycheck (subject to change annually) to pay for eligible out-of-pocket health care expenses that are not covered by your insurance. It covers not just your medical expenses, but also the expenses of your spouse and dependents. Depending on your tax bracket, you may save up to 30% or more in taxes.

Examples of reimbursable expenses include:

  • Deductibles
  • Coinsurance
  • Co-payments
  • Certain items not covered by insurance (including allowable over-the-counter supplies and medicines)

The following example illustrates how an employee who earns $35,000 a year with $1,500 in eligible health care expenses could save money using an FSA:

Item
With FSA
Without FSA
Annual Pay
$ 35,000
$ 35,000
Pre-Tax Contribution to FSA
- $ 1,500
- $ 0
Taxable Income
= $ 33,500
= $ 35,000
Federal Income & Social Security Taxes
- $ 7,362
- $ 7,852
After-Tax Dollars Spent on Eligible Expenses
- $0
- $ 1,500
Spendable Income
= $ 26,138
= $ 25,648
Tax Savings with FSA
*$ 490
$ 0

*Actual savings will vary based on the individual tax situation

Health FSA Rollover Feature

Re-enrollment is required each year during Open Enrollment for FSA plans. As long as you re-enroll, the 2024 Health FSA Plan allows you to rollover up to $610 of your unused balance into the the following plan year in addition to the amount you elect for that plan year. To qualify for the rollover feature, you must re-enroll in the Healthcare FSA during open enrollment with a minimum annual election of $100. This $610 will not be subject to the "use-it-or-lose-it" rule from the 2024 to 2025 Plan Year. However, balances in excess of $610 will be subject to the "use-it-or-lose-it" rule.

Dependent Care Flexible Spending Account

The Dependent Care Flex Plan allows participants to set aside up to $5,000 per calendar year (if single, head of household or married and filing a joint tax return) to pay for eligible child or elder care services that are needed so that the participant and spouse (if applicable) can work. Once a qualifying child care expense is incurred, the receipts may be submitted to Navia for reimbursement from the dependent care account. All claims will be reviewed for eligibility and accuracy. Reimbursements made from this account will be equal to the amount of the claim, but not more than the current balance in the dependent care account. This account is for daycare expenses ONLY. Dependent medical/dental/vision expenses are not reimbursable through the dependent care flex account.

Examples of dependent care arrangements which qualify include:

  • A Dependent (Day) Care Center, provided it complies with applicable state and local laws if care is provided by a facility for more than six individuals
  • An educational institution for pre-school children
  • For school-age children (Kindergarten through age 12), only expenses for before and after school care are eligible. Tuition fees do not apply
  • An "individual" who provides care inside or outside your home (who is not your spouse, child under age 19 or anyone you claim as a dependent for federal income tax purposes).

Documents & FAQ

Documents / Forms

FAQ

How do I register online with Navia?
Registering your account at Navia is easy. Simply follow these steps to register:

  1. Go to www.naviabenefits.com
  2. Click on the Register button on the top right of your screen.
  3. Click on the “I’m a Participant” option and make sure you have the following information:
  • Last Name, First Initial
  • E-mail Address
  • Employer Code: CM9
  • Last four digits of your social security number/employee ID
  • Date of Birth
  • Choose a User Name
  • Answer three security questions

Do not forget to review and accept the 'Terms and Conditions'. After clicking 'Submit' for online access, you will receive an email confirmation with a temporary link to set your password and complete your registration.

Can I use my health care debit card to pay for services incurred in the previous plan year?
No. If the current plan year has expired, you should file claims manually. A debit card transaction is processed with an assumed date of service equal to the date of the card swipe; therefore it would pull money from the current plan year instead of the previous plan year. Keep this in mind if you receive services or have expenses towards the end of a plan year and are waiting for the EOB from your insurance company.

I used my debit card at the doctor's or dentist's office, a qualified merchant, but I was still required to submit substantiation. Why?
While most procedures performed in a doctor's or dentist's office are eligible expenses, some procedures are not. For example, some dentists perform teeth whitening, which is not eligible. Or the date of service may have been from a prior year.  Therefore, the IRS requires that Navia receive documentation to identify the service performed is an eligible expense.

What if I don't submit substantiation for my claim?
You will receive monthly notifications that substantiation is required.  If you fail to submit required substantiation with in 120 days, your payment card will be temporarily suspended until you refund the ineligible amount. If you fail to reimburse the account, the amount of the ineligible expense(s) may be added to your taxable wages. Make sure to keep your receipts in case IRS requires you to present them for verification during tax return.

What information needs to be included for substantiation of claims?
An Explanation of Benefits (EOB) provides all the necessary information required to substantiate your claim.  If an EOB is not available, your substantiation MUST include the following information:

  1.  Name of patient
  2.  Date of service
  3.  Name and address of service provider/merchant
  4.  Description of the service or expense provided
  5.  Amount charged

I received a notification stating I need to submit substantiation for a claim. Now what?
If substantiation for a claim is required, you will receive a notification from Navia requesting “supporting documentation” to substantiate your debit card Health FSA usage. DO NOT IGNORE IT. Follow up and submit all the required documentation as soon as possible, but definitely within any time frames specified on the documentation request. If you believe you have already submitted documentation to substantiate your claim in response to a previous notification, and you continue to receive the same notice for that claim, this does not mean that Navia has overlooked your previous submission. It could mean:

  a. You really did not submit the documentation
  b. You submitted documentation, but ALL OF THE IRS REQUIRED DETAILS were NOT included, or
  c. You submitted documentation for another service unrelated to the claim that is causing the substantiation request.

If this happens to you, we suggest that you call Navia Customer Service immediately at 800-669-3539. A Navia Customer Representative can assist you in clarifying and confirming the exact details that may have been missing in your initial submission and help you resolve your substantiation requirements.  

The most common problem that arises is “all the IRS required details were not provided”. For example, a cash register or credit card receipt (even one you get from a doctor’s office) is unlikely to have all the information you need to satisfy IRS guidelines – and Navia and our City Health FSA Plan are obligated to follow these IRS guidelines. Needed data includes: name of patient, date of service, provider details, service descriptions, billed charges, your out-of-pocket liability etc. – all of which is contained on an Explanation of Benefits document but may not be all inclusive on a receipt, statement, invoice or other documentation.

How do I obtain an Explanation of Benefits (EOB) to substantiate my Health FSA claim?
Members can obtain EOBs from Cigna and Delta Dental member portal websites. To obtain a Cigna medical or behavioral health EOB, log in to www.mycigna.com with your username and password. Select the “Claims” tab at the top of the page, then select the family member’s claims you want to view. You will see a list of claims for that person. Click on the “Download EOB (PDF)” link on the claim you want, and you will be able to view, download or print your EOB.

To obtain a Delta Dental  EOB, go to www.deltadentalaz.com and sign into the Member Portal with your username and password. Select the “Claims” option at the top of the page, then select the family member’s claims you want to view. You will see a list of claims for that person. Click on the “View” button on the claim you want, and you will be able to view, download or print your EOB.

Vision Service Plan (VSP) does not issue EOBs when you receive vision services through the VSP vision plans. Instead, you can substantiate a vision FSA claim with either an itemized statement/receipt directly from your vision provider or you can view, download or print a VSP Vision Benefit Statement (VBS).

To view a VSP Vision Benefit Statement for you or a covered family member:

  1. Log in to www.vsp.com with your member username and password.
  2. Select the link at the top of the page for “Member Details” to select the family member’s VBS you want to view and click “Update Details”.
  3. Scroll down to see the “Your Benefit & Claim History” tile and click on the “View Previous Visits” button.
  4. Click on the plus (+) symbol to view recent Vision Benefit Statements, then click on the PDF icon by the VBS you want to view, download or print.

Alternatively, you can submit an itemized vision services statement/receipt provided to you by your vision provider to substantiate your FSA claim. The documentation from the provider must include the following information:

  • Name of patient
  • Date of service
  • Name and address of the service provider
  • Description of the service or materials provided
  • Amount charged that is your responsibility