PEER Support

PEER Support header

Our mission is to prioritize the mental health and well-being of our employees and their families by offering confidential support and resources. We recognize that their health and happiness are essential to the success of the City of Mesa. By doing so, we aim to build a stronger, healthier, and more resilient workforce.

Contact PEER support:

480-644-PEER (7337) | COMPeerSupport@mesaaz.gov

If you or someone you know needs immediate assistance and it is not a medical emergency,
call the 988 Suicide and Crisis Lifeline.

If this is an actual medical emergency, please call 911.

Cigna
Mesa is contracted with Cigna to deliver the medical benefits program which include coverage for a wide range of mental health and substance abuse issues. These accessible, high quality care services are often free if you choose a provider in-network. Licensed therapists can diagnose and treat mental health or substance use concerns. They can help you develop coping skills in addition to providing other care and services. These include psychologists, counselors, and social workers. Psychiatrists and mental health nurse practitioners can diagnose and treat mental health or substance use concerns, typically by prescribing and monitoring medication, in addition to other care and services. Behavioral health facilities include psychiatric hospitals, residential treatment centers, and clinics. They offer specialized inpatient and outpatient programs to help support emotional issues, mental health, and treatment for substance use concerns. Virtual or telehealth services through MDLive provide non-emergency support for stress, anxiety, depression, and much more. These options include both therapists and psychiatrists. Psychiatrists can also prescribe medication as needed. A customer care advocacy program is also available to help members navigate the healthcare system and find the right providers and services for their needs. This program can be reached by calling Cigna at the number below. Cigna website: mycigna.com Phone number: 1-800-244-6224 Need help? Contact PEER support: 480-644-PEER (7337) \| COMPeerSupport@mesaaz.gov

Cigna

Mesa is contracted with Cigna to deliver the medical benefits program which include coverage for a wide range of mental health and substance abuse issues. These accessible, high quality care services are often free if you choose a provider in-network.

Licensed therapists can diagnose and treat mental health or substance use concerns. They can help you develop coping skills in addition to providing other care and services. These include psychologists, counselors, and social workers.
Psychiatrists and mental health nurse practitioners can diagnose and treat mental health or substance use concerns, typically by prescribing and monitoring medication, in addition to other care and services.
Behavioral health facilities include psychiatric hospitals, residential treatment centers, and clinics. They offer specialized inpatient and outpatient programs to help support emotional issues, mental health, and treatment for substance use concerns.
Virtual or telehealth services through MDLive provide non-emergency support for stress, anxiety, depression, and much more. These options include both therapists and psychiatrists. Psychiatrists can also prescribe medication as needed.
A customer care advocacy program is also available to help members navigate the healthcare system and find the right providers and services for their needs. This program can be reached by calling Cigna at the number below.

Cigna website: mycigna.com

Phone number: 1-800-244-6224

Need help? Contact PEER support: 480-644-PEER (7337) | COMPeerSupport@mesaaz.gov

EAP/ComPsych
We contract with ComPsych to provide our Employee Assistance Program (EAP). EAP provides short-term counseling and referral services for matters that interfere with work or home life. All licensed clinicians are trained and experienced in EAP issues. The counselors at ComPsych will help with crisis intervention when you need immediate assistance, as well as issues we all may face at one time. You and your dependents can utilize up to eight in-person or telephonic visits per person, per issue, in a calendar year. This is a free service so there is no charge to the employee and their dependents. Topics include work stress, depression, anxiety, anger management, marital and other relationship problems, divorce, separation, loss, alcohol, and drug-related issues and more. Information and referrals for child and elder care, legal and financial problems, court-ordered services, and other community resources. You do not need to have medical benefits through Cigna to utilize these services. ComPsych is available to all employees and their dependents, and their families. ComPsych website: guidanceresources.com Phone number: 1-866-519-7415 Organization Web ID: MESA Need help? Contact PEER support: 480-644-PEER (7337) \| COMPeerSupport@mesaaz.gov

EAP/ComPsych

We contract with ComPsych to provide our Employee Assistance Program (EAP). EAP provides short-term counseling and referral services for matters that interfere with work or home life. All licensed clinicians are trained and experienced in EAP issues. The counselors at ComPsych will help with crisis intervention when you need immediate assistance, as well as issues we all may face at one time.

You and your dependents can utilize up to eight in-person or telephonic visits per person, per issue, in a calendar year.
This is a free service so there is no charge to the employee and their dependents.
Topics include work stress, depression, anxiety, anger management, marital and other relationship problems, divorce, separation, loss, alcohol, and drug-related issues and more.
Information and referrals for child and elder care, legal and financial problems, court-ordered services, and other community resources.

You do not need to have medical benefits through Cigna to utilize these services. ComPsych is available to all employees and their dependents, and their families.

ComPsych website: guidanceresources.com

Phone number: 1-866-519-7415

Organization Web ID: MESA

Need help? Contact PEER support: 480-644-PEER (7337) | COMPeerSupport@mesaaz.gov

Solari
Too many people experience suicidal crisis or mental health-related distress without the support and care they need. Solari bridges that gap and acts as the entry point to the AZ crisis system by providing free and confidential services. They are a nonprofit organization managing the 988, 211, and veteran’s hotlines. They are available to all residents in the state of Arizona and can provide immediate responses to a crisis as well as mental health resources. "988" is the three-digit, nationwide phone number to connect directly to the Solari Crisis Lifeline that is available 24/7. By calling or texting 988, you’ll connect with a mental health clinician who is trained in crisis situations to help de-escalate a situation and assess a caller’s risk level. If a caller needs more than the clinician can provide over the phone, a mobile crisis response team will be dispatched. "211" is the Arizona Information and Referral program that is also available 24/7. Operators will help individuals and families find resources that are available to them locally, throughout the state, and provide connections to critical services that can improve – and save – lives, including but not limited to: Supplemental food and nutrition programs Shelter and housing options Services for veterans Addiction prevention and rehabilitation programs Support groups for individuals with mental illnesses or special needs A safe, confidential path out of physical and/or emotional domestic violence If you, or someone you know, needs immediate mental health or suicide assistance call Solari at 988! When in doubt, call 988. Solari website: crisis.solari-inc.org Phone number: 988 Need help? Contact PEER support: 480-644-PEER (7337) \| COMPeerSupport@mesaaz.gov

Solari

Too many people experience suicidal crisis or mental health-related distress without the support and care they need. Solari bridges that gap and acts as the entry point to the AZ crisis system by providing free and confidential services. They are a nonprofit organization managing the 988, 211, and veteran’s hotlines. They are available to all residents in the state of Arizona and can provide immediate responses to a crisis as well as mental health resources.

"988" is the three-digit, nationwide phone number to connect directly to the Solari Crisis Lifeline that is available 24/7. By calling or texting 988, you’ll connect with a mental health clinician who is trained in crisis situations to help de-escalate a situation and assess a caller’s risk level. If a caller needs more than the clinician can provide over the phone, a mobile crisis response team will be dispatched.

"211" is the Arizona Information and Referral program that is also available 24/7. Operators will help individuals and families find resources that are available to them locally, throughout the state, and provide connections to critical services that can improve – and save – lives, including but not limited to:

Supplemental food and nutrition programs
Shelter and housing options
Services for veterans
Addiction prevention and rehabilitation programs
Support groups for individuals with mental illnesses or special needs
A safe, confidential path out of physical and/or emotional domestic violence

If you, or someone you know, needs immediate mental health or suicide assistance call Solari at 988! When in doubt, call 988.

Solari website: crisis.solari-inc.org

Phone number: 988

Need help? Contact PEER support: 480-644-PEER (7337) | COMPeerSupport@mesaaz.gov

Health and Wellness
The Employee Health and Wellness Center is a unique model in health care. The Center offers the same types of high-quality services you receive from your current primary healthcare provider with no cost and longer appointment times. This non-hurried personalized approach allows the provider to get to know you on an individual basis looking at your health from a holistic view. The provider considers your mental, emotional, and physical health and how they contribute to your overall well-being. Medical Providers at the Wellness Center can diagnose and treat symptoms related to anxiety, depression, and other mood disorders. They know that chronic physical conditions can lead to poor mental health, and that poor mental health is a risk factor for chronic physical conditions. They can refer to specialists when needed and continue to coordinate your continued care. Services also include: Preventive care for adults and children Urgent infections like colds, flu, COVID, and more Chronic disease management like diabetes, asthma, migraines, high blood pressure, mood disorders Skin Cancer screenings Wellness Center website: MesaHealthandWellness.com Phone number: 480-644-WELL (9355) Need help? Contact PEER support: 480-644-PEER (7337) \| COMPeerSupport@mesaaz.gov

Health and Wellness

The Employee Health and Wellness Center is a unique model in health care. The Center offers the same types of high-quality services you receive from your current primary healthcare provider with no cost and longer appointment times. This non-hurried personalized approach allows the provider to get to know you on an individual basis looking at your health from a holistic view. The provider considers your mental, emotional, and physical health and how they contribute to your overall well-being.

Medical Providers at the Wellness Center can diagnose and treat symptoms related to anxiety, depression, and other mood disorders. They know that chronic physical conditions can lead to poor mental health, and that poor mental health is a risk factor for chronic physical conditions. They can refer to specialists when needed and continue to coordinate your continued care.

Services also include:

Preventive care for adults and children
Urgent infections like colds, flu, COVID, and more
Chronic disease management like diabetes, asthma, migraines, high blood pressure, mood disorders
Skin Cancer screenings

Wellness Center website: MesaHealthandWellness.com

Phone number: 480-644-WELL (9355)

Need help? Contact PEER support: 480-644-PEER (7337) | COMPeerSupport@mesaaz.gov

FAQ

How can the City of Mesa Peer Support team help me?
The Peer Support team is here to confidentially help you navigate the resources that are available to you when facing a crisis or difficult situation in your life. We will personally guide you through your many options to help take the burden from you when trying to find quality care in a timely manner.

What should I do if I am not sure if my situation is a mental health crisis?
When in doubt, call 988 which will connect you to the Solari Crisis and Suicide lifeline.

How do I speak to someone on the COM Peer Support team?
Call 480-644-PEER (7337)

You will need to leave a detailed message, and someone will return your call, including weekends, within 24 hours but usually that same day.

How do I access the Cigna service that will get me a list of available counselors and other services in my area?
Call the Cigna Customer Service number located on the back of your insurance card, 800-244-6224. When asked how they can help, please respond with “Behavioral Health, Find a doctor.” Let the Customer Care representative know what you need help with. This may include finding an inpatient or outpatient treatment center near you.

What is the process for finding a counselor through the EAP/ComPsych program?
Please call 866-519-7415 and ask for assistance with whatever issue you are facing at the time. Someone is available to help you or a family member 24/7. Ask for a list of available counselors in the ZIP Code you prefer. The EAP will send you a list within 3 - 5 days.

What if I am having trouble connecting with a counselor from the list that was given to me through Cigna or EAP/ComPsych?
Please call 480-644-PEER (7337) or email the COM Peer Support team for further assistance. We are always here to help you navigate through these resources.