Victim Services

The Victim Services Unit provides compassionate, confidential, and comprehensive support to individuals affected by crime and trauma. We are committed to empowering victims by offering resources, advocacy, and guidance through every step of their recovery, ensuring their voices are heard and their rights are respected. Our mission is to foster a community of healing, resilience, and justice.

The Mesa Police Department Victim Services Unit provides information and support to victims and witnesses of criminal events in Mesa. The Victim Services unit cannot provide legal advice. Victim Services Specialists assist with the following:

  • Coping with the effects of trauma
  • Safety planning
  • Crime Victims’ Rights
  • Current status of a criminal case
  • Criminal Justice System procedures
  • Liaison services with law enforcement
  • Protective Orders
  • Victim Compensation
  • Community resources and referral

Victim Information and Notification Everyday (VINE)
VINE is a free service that provides crime victims with access to timely and reliable offender information. Victims can call 1-866-892-4542, visit Arizona VINE, or use the VINELink mobile app to anonymously check on an offender’s custody status. Victims can also register to receive automated notifications about changes in custody status in-app or by phone, email or text. TTY (hearing impaired) services is also available.

Volunteering and Internships
If you would like information about volunteering or internships with the Victim Services Unit, please email PDVIPS@mesaaz.gov or visit Mesa Police Volunteer Program

Guide to the Criminal Justice Process for Victims

If you are a victim of a crime or a witness to one, your assistance is vital to our criminal justice system. The following explains our system and why your participation is so important.

Misdemeanor Crimes

The City Prosecutor's Office is responsible for the prosecution of misdemeanor crimes that are tried in the Mesa Municipal Court.

Misdemeanors are violations of city ordinances or state statutes. These range from minor traffic offenses to more serious crimes such as domestic violence, assault, theft, driving under the influence, hit-and-run, indecent exposure and public sexual indecency.

If you are a victim of a  misdemeanor crime involving physical injury, the threat of physical injury, or a sexual offense, you have certain rights under the Victims' Rights Law.

Arrest and Initial Appearance

When a defendant is arrested, either on or about the date of the violation or as a result of an arrest warrant, he or she is taken to jail. The defendant is then brought before a judge or commissioner for an Initial Appearance within 24 hours of the arrest. At the Initial Appearance; the defendant is arraigned and enters a plea of Guilty or Not Guilty. Most defendants are released at the Initial Appearance on their own recognizance (OR). When released on his or her own recognizance, the defendant is not required to post bail or a bond. It is believed that he or she has sufficient community ties to assure his or her appearance in court. They must give his/her personal promise to return to court when scheduled.

Defendants who have committed multiple crimes, more serious offenses, or those who have a history of not returning to court as required are released only upon bond. The amount of the bond set depends on many factors including the type of crime for which the person has been arrested.

Whether released on their own recognizance or with a bond, terms may be set to restrict a defendant's behavior upon release. Contact between the defendant and victims or witnesses can be prohibited as a term of release. It is against the law for a defendant to harass or intimidate a victim or witness in any way. Any new crimes or harassment should be reported immediately to the police. A defendant's terms of release can be modified, or he/she can be taken back into custody if a defendant does not comply with their release conditions.

Arraignment

If no arrest is made, the defendant may still be brought before the court by a "summons and complaint." The first court appearance for the defendant in Municipal Court is called an "arraignment."

Witnesses are not required to appear. The arraignment serves several purposes. First, the defendant is informed of the exact nature of the charge(s). The defendant is also advised of his or her rights including the right to have an attorney, and if he or she cannot afford an attorney, to have one be provided at public expense. At this time, the defendant pleads guilty or not guilty to the charge(s). If the defendant enters a plea of "guilty" at arraignment, the judge will either sentence the defendant immediately or set a later sentencing date.

If you want to be heard on sentencing or on release or bond at the arraignment stage you must be present for the arraignment or fill out a Victim Impact Statement, to be submitted to the judge. If you are only interested in restitution, you must return the completed restitution form to the prosecutor's office before the arraignment, or contact the prosecutor and request additional time to return the restitution information. If you do not attend the arraignment and have not returned the restitution card or contacted the prosecutor and requested additional time, the Court will assume that you do not want restitution and may sentence the defendant at the arraignment.

If the defendant enters a plea of "not guilty," a pretrial conference date is set. 

Pre-Trial Conference

At the pretrial conference, it is routine for the Assistant City Prosecutor handling the case to discuss the possibility of a negotiated plea agreement with the defense attorney. At this conference, the prosecutor gives the defense attorney copies of the State's case file, which includes witnesses' statements and police reports.

If an agreement is reached, the attorneys and the defendant appear before a judge. The defendant change his or her plea to guilty or no contest, signs a form declaring that he or she is knowingly giving up various rights, including the right to cross examine witnesses. The judge will usually sentence the defendant according to the terms of the agreement.

Pre-Trial Proceedings

If a plea agreement cannot be reached, trial preparation begins. The Arizona Rules of Criminal Procedure require the prosecutor and defense attorney to give information to the other party. This process, called discovery, includes providing the defense attorney with a copy of the police report and any other written information and may include interviews with prospective witnesses. In Arizona, the defense has the right to interview all of the State's witnesses unless they are also victims.

As a victim of a crime, you have the absolute right to refuse to be interviewed or deposed. If you decide to be interviewed, you may set the terms for the interview. Neither the defendant or the defense attorney (not anyone associated with either) may contact you except by going through the prosecutor's office. If you are contacted, you are under no obligation to talk with the defense attorney. If you are so contacted, you should notify the prosecutor's office or court as soon as possible. You should request anyone contacting you about the case to identify himself or herself.

During discovery, there may be several court hearings that are scheduled before trial. At the court hearings, called pretrial hearings, motions may be heard regarding the admissibility of evidence, pretrial release of the defendant or other matters of concern to the attorneys or the court. Unless you are subpoenaed for a pretrial hearing, you do not need to be present. However, as a victim, you have a right to be present and, upon request, to be informed of all proceedings where the defendant has the right to be present. 

Trial

If a negotiated plea agreement is not reached, the case is set to trial. As a victim you probably will receive a subpoena for the trial, which orders you to appear in court.

If you need any assistance or information concerning your subpoena or wish to limit or avoid contact with the defendant in or about the courtroom, please call the Mesa City Prosecutor's Office at the phone number displayed on your subpoena or call 480-644-2188 to reach the Victim Services Unit.

Depending on the type of crime committed, the trial will be to either a judge or jury.

The case begins with an opening statement by the prosecutor and defense attorney. The State then presents its evidence. It is the responsibility of the State to prove each element of the crime beyond a reasonable doubt. Witnesses are required to testify under oath and may be cross-examined by the defense attorney.

After the prosecution presents its evidence and rests its case, the defense has an opportunity to present its evidence. The defendant has a right not to incriminate himself/herself and may or may not testify. In face, since the State has the burden of proof, the defense need not call any witnesses or present any evidence.

When the defense rests, rebuttal witnesses may be called by the prosecutor to discredit testimony or other evidence presented by the defense. At the end of the evidence, the prosecutor and the defense attorney make final arguments. If there is a jury, the judge then instructs the jury on the law to apply and their duty to deliberate.

A jury verdict must b unanimous. A jury that is unable to agree on a verdict is said to be "hung." The prosecution may then request the case be retried. If the jury returns a verdict of "not guilty," it means that the prosecution has failed to prove its case beyond a reasonable doubt and the defendant is acquitted and released.

Sentencing

If the defendant is found guilty, the judge may set a future date for the defendant to be sentenced. In most misdemeanor cases, sentencing may occur the same day the defendant is found guilty. The defendant has the right to delay sentencing for a minimum of thirty days from the date of conviction.

If the defendant is placed on probation, you have the right to receive a copy of the terms of probation. If any of the terms of probation are violated and you learn of it, you should contact the police or prosecutor. 

Appeal

A defendant has the right to appeal a conviction resulting from a trial. An appeal is a formal request asking a higher court to review the case to determine if all of the defendant's rights were observed and that the law and procedures were followed.

A defendant may not appeal a conviction resulting from a guilty plea or plea agreement. The defendant can ask the trial judge to reconsider the conviction on certain limited grounds.

This is a very simple explanation of how the criminal justice system operates. All of the complexities of the system cannot be explained. 

Invoking Rights

If you want to be kept informed about court dates and case disposition, and did not sign a victim request for, or waiver of, pre-conviction and/or pre-adjudication rights form, please contact the Victim Services Unit at the Mesa City Prosecutor's Office at 480-644-2188. This form would have been offered to you at the scene. For questions regarding restitution, please call 480-644-5525.

Change of Address

If you have a change of address or phone number, please contact the Victim Services Unit at 480-644-2188, or send it in writing to:

Mesa City Prosecutor's Office
Victim Services Unit
250 E. 1st Avenue
Mesa, AZ 85210 

Special Information for Victims of Domestic Violence

If you are the victim in a domestic violence case, there is important information you should know. Domestic violence is a specific designation given to certain crimes where the defendant and the victim share a special relationship of current or prior marriage, children in common, or current or prior co-habitation.

In the state of Arizona, first-time domestic violence offenders who commit a non-serious injury crime are eligible for the Domestic Violence Intervention Program (DVIP). This is a program where domestic violence charges are dismissed if the offender agrees to obtain domestic violence counseling. If a defendant is not eligible for DVIP, he/she will proceed through pre-trial, trial, and sentencing stages. If a defendant is found guilty or pleads guilty to a domestic violence crime, domestic violence counseling will be a mandatory part of the sentence.

Unique to domestic violence crimes is the crucial role of the victim. While only the State can bring or dismiss charges against a domestic violence offender, the cooperation of the victim is essential to the process. Often the victim in a case is the only witness to the crime(s). However, due to the relationship with the defendant, victims may find testifying against the defendant difficult. It is important to understand though that subpoenas to appear and testify at a criminal trial are court orders. Failure to obey a court order can result in legal action against the one subpoenaed. Further, when victims fail to cooperate in their offender's case it send the wrong message to the offenders. The Victim Services Unit is always available to assist victims with issues like testifying.

Your Rights as a Crime Victim

The following is taken from a brochure titled, "Your Rights as a Crime Victim," available from the Victim Services section of the Mesa Police Department. To receive a copy of this brochure, please call 480-644-4075.

Information For All Victims

The victims' rights mandates apply to felonies (serious crimes) and to misdemeanors (less serious crimes) involving physical injury.

A victim of crime has a right:

  • To be treated with fairness, respect, and dignity, and be free of intimidation, harassment, or abuse throughout the criminal justice process.
     
  • On request, to have any property taken in evidence returned or to be given an explanation for any refusal to return such property. Some or all of your property held as evidence may be needed for court and therefore, may not be able to be released at this time. For further information concerning the release of your property, please contact the primary investigator for your case.
     
  • To have medical expenses, from securing evidence at the direction of the County Attorney of a sexual assault or dangerous crime against children, paid by the county where the crime occurred.
     
  • To be told if a prosecutor decides NOT to proceed with a prosecution, to be given the reason, and, upon request, to confer with the prosecutor before the decision not to proceed is final.
     
  • To choose someone to exercise your rights if you are physically or emotionally unable to do so.

Supplemental Reports

If you have additional information that could be helpful to the investigation or, in the case of a theft, have discovered additional items missing which you wish to add to your initial report, please call 480-644-2324 and ask to make a supplemental report. Please refer to the original report number you were given.

Copies of Reports

Police reports are public information and copies may be released, provided the release will not jeopardize an ongoing investigation. Copies sufficient for an insurance claim are usually available 10 days after your request is made. You may request a report:

  • Online; OR
  • In person at the Records Division of the Police Department, 130 North Robson (Monday - Thursday, 7 am - 5 pm);  OR
  • By mail(PDF, 25KB) - Mesa Police Records, PO Box 1466, Mesa AZ 85211

Availability to Records is 24 hours a day, 7 days a week. Requests by mail must include a check or money order, as well as the report number, date, time, and location of incident. A Public Records Request must be submitted.

If you are considered a victim by victims' rights mandates, there will be no cost for one copy of the report. If you are not considered a victim by victims' rights mandate, you must include a check or money order with your request. There is a $5.00 fee for reports up to 50 pages and .20 cents per page thereafter. Reports may be mailed or picked up.

Current Case Status

  • Your INITIAL POLICE REPORT has been made. You will be notified if an arrest is made or if you case is submitted to a prosecutor for review and possible filing of charges. Cooperative victims, witnesses, or corroborating evidence is needed for successful prosecution. If, within thirty days, you are not notified of an arrest in your case, you may call the Mesa Police Department Metro Resources Division at 480-644-2002, Monday through Friday, 8 am to 5 pm for the status of your case.
     
  • This case involves an offender who has been cited and released. The offender is to appear at the Mesa City Court, 245 West 2nd Street, Mesa, Arizona on the date and time indicated. If a citation is issued, the accused may appear at any time prior to the date and time shown. Additional information can be obtained by calling the Mesa City Court at 480-644-2255, Monday through Friday, 8 am to 5 pm.
     
  • This case is a felony and will be submitted to the Maricopa County Attorney for review and possible filing of charges. Please be patient as it is not on common for the review process to take several months. For further information contact the Maricopa County Attorney at 602-506-2452 or 602-506-3411.
     
  • This case is a felony and will be submitted to the Mesa City Prosecutor for review and possible filing of charges. For further information contact the Prosecutor's office at 480-644-2188. Please be patient as it is not uncommon for the review process to take several months. Only misdemeanors involving physical injury, the threat of physical injury, or a sexual offense are covered by the victims' rights mandates.
     
  • The suspect in your case was referred to Juvenile Court but not detained. A Juvenile Probation Officer should be assigned your case shortly and will be a key person in determining the disposition of your case. You can get the name of the Probation Officer by calling the court at 602-506-4500, but you will need to provide the court with the suspect's name and date of birth, which you should have been given.

Arrest-Related Victims Rights

After an arrest, a victim of a crime has a right:

  • To be informed, upon request, when the accused or convicted person is released from custody. On felony charges the suspect will be released if the Maricopa County Attorney's Office does not file charges within two working days. You can all 602-506-8522 to ascertain if the person is still in jail.
     
  •  An attempt will be made to contact all the victims if the accused or convicted person escapes.
     
  • Upon request, to be given a copy of the conditions of the defendant's release from custody.
     
  • To ask the court to revoke bond or release if there have been threats or harassment by or on behalf of the defendant.
     
  • To be protected from unnecessary contact with the defendant, defendant's immediate family, and defense witnesses.
     
  • To be heard or give your input to the judge prior to the initial appearance when the defendant's terms and conditions of release are to be decided. This hearing must take place within 24 hours of an arrest so you must act quickly. When making your comments, please show your respect for the Court, identify yourself by name, and state that you are the victim. Also identify the defendant by name so the judge will know what case you are referring to in your comments.

You may make your wishes known at the initial appearance as follows:

  • This case involves a felony charge or a mixture of felony and misdemeanor charges. Initial appearances are conducted by the Maricopa County Superior Court. These hearings are set for 4 am, 10 am, 3 pm and 11 pm, except on weekends and holidays when the 3 pm hearing is moved to 2 pm. For information, call Victims' Rights Notification Unit at 602-506-8522 and they will let you know who to make your wishes known about the defendant's release. The case will be submitted to the Maricopa County Attorney's Office (602-506-1802).  The County Attorney must file charges within two working days if court action is to continue on the case.
     
  • This case involves a misdemeanor charge(s) only.  Initial appearance will be in a Jail Court that is held at the Mesa Municipal Court facility in the Mesa Police Department, located at 130 North Robson, Mesa, Arizona. Initial appearances are held at 9 am and 1:30 pm, Monday through Friday and at 7 am Saturday, Sunday and holidays. The arrestee will appear at the next scheduled time following the arrest. If the arrestee is released on bond prior to appearing in the Jail Court, the initial appearance will be held at the Mesa Municipal Court, 245 West 2nd Street, Mesa, Arizona and you will be advised on the date of this appearance. For further information contact the Mesa City Prosecutor at 480-644-2188.
     
  • This case involves a juvenile who was detained at Juvenile Court's Detention Screening Section. Immediately call 602-506-2676 or 602-506-2677 to request notice of the juvenile's release and the date, time and place of the detention hearing and any charges to that schedule.

Other Rights

Once formal court action begins, victims have many more rights under the Arizona Constitution, laws, and the Rules of Criminal Procedure. These rights are designed to keep you informed and an active participant in the court process, while at the same time ensuring that you are treated in a fair and safe manner. All victims are encouraged to invoke and use the rights afforded them in Arizona.

Victims can expect to receive more detailed information about these rights from the prosecutor once the case gets to court. It is your responsibility to keep the prosecutor informed of your current address if it is different from what was reported to the police.

All victims can receive a complete listing of victims' rights in Arizona by contacting the Attorney General's Office at 602-542-4911.

Restitution

Victims have the right to have the court order the defendant to pay restitution for your economic losses directly related to the crime. Pain and suffering and punitive damages cannot be considered for restitution purposes, but may be recovered through a civil court. If you choose not to request restitution in the criminal proceeding, you may still seek a civil recovery for your financial losses. A juvenile's parent may also be pursued civilly for restitution.

Please discuss your restitution concerns with the prosecutor's office handling your case. Your request and documentation must be received prior to the defendant's sentencing. Restitution payments are collected by the court and forwarded to the victim.

Victim Compensation

Victim Compensation provides financial assistance to crime victims for certain out-of-pocket expenses that are related to a crime. These include medical expenses, funeral costs, lost wages, and mental health counseling. Unlike restitution, this compensation is available whether or not the criminal is identified and prosecuted.

You may be eligible for Victim Compensation if:

  • the crime was reported within 72 hours;
  • a claim is filed within two years of the crime's discovery;
  • you willingly cooperate with the appropriate law enforcement agencies;
  • the crime directly resulted in physical injury, extreme mental distress or death;
  • compensable loss was incurred as a direct result of the crime; and
  • you are NOT serving a felony prison, probation or parole sentence.

For further information or to apply, please call Victim Compensation at 602-506-4955. Download the Victim Compensation Application form(DOCX, 100KB).

Domestic Violence

Victims of domestic violence may seek an Order of Protection from any court. Emergency orders, good until 5 PM the next business day, can be obtained through a police officer. If you are in the process of legal separation or dissolution of marriage, you must apply to the Clerk of the Superior Court at 602-506-2021 for a Protective Order.

An Order of Protection can prohibit the abuser from contacting the victim, committing further offenses, going to the victim's residence (even if the abuser lived at this address), going to the victim's work place, and will provide other relief necessary for the victim's protection.

If the abuser possesses a firearm, an Order of Protection can prohibit the abuser from possessing or purchasing a firearm; and may order the abuser to transfer any firearms to the Police Department. Victims of domestic violence where a firearm has been seized must provide the Police Department with any change of address or phone number to ensure you are notified of the release of the firearm.

The person seeking an Order of Protection may request that his/her address be kept confidential, and that filing and service fees be waived if you cannot afford the cost. The court decides whether to waive the fees; however, an agency serving the Order of Protection MAY NOT require pre-payment of service fees. You do not need an attorney to get an Order of Protection.

Injunctions Against Harassment are similar to Orders of Protection. They can be obtained when there is a relationship not covered under the domestic violence law and when there is a series of harassing acts.

If you need additional assistance or information about Orders of Protection or Injunctions Against Harassment, please contact any of the below listed courts.

Several local courts where you may obtain these orders are:

Court
Address
Phone Number
Mesa City Court 250 E 1st Avenue, Mesa 480-644-2255
East Mesa Justice Court 4811 E Julep, Suite 128, Mesa 480-985-0188
West Mesa Justice Court 2050 W University Drive, Mesa 480-964-2958
North Mesa Justice Court 1837 S Mesa Drive, Suite A201 480-926-9731
South Mesa-Gilbert Justice Court 1837 S Mesa Drive, Suite B103 480-926-3051
Maricopa County Superior Court 222 E Javelina, Mesa 602-506-2021

If your firearm was taken as part of a domestic violence incident, it will be held for a minimum of 72 hours. It may be held longer at the direction of the court. Firearms available for release may be claimed by contacting the Mesa Police Department Evidence Section at 480-644-2334 to schedule an appointment.

Community Resources

There are many resources available to help. Please call Mesa Police Department Victim Services at 480-644-4075 or 480-644-2002 to speak with someone in Victim Services. You may also call Community Information and Referral at 602-263-8856 for additional resources.

Resources

Below is a list of local community agencies available to provide you with support. Community Resource Directories and 24-Hour Hotlines are a great place to start. 

Community Resource Directories

  • Arizona 211 (Information and Referral Services program)
  • The Help Book  (Southwest Network Resource Guide for Mental Health Healing and Recovery)

Domestic Violence and Sexual Assault Resources

24 Hour Hotlines

Community Agencies & Coalitions

Pet Safety Resources

Emergency Shelter and Housing


The City of Mesa and the Mesa Police Department do not discriminate on the basis of race, color, national origin, income status, sex, age or disability in the delivery of services.  For more information, please view the Civil Rights Protections page.