If you encounter an adult that appears disoriented or lost:
- Call 911 (emergency) or 480-644-2211, option 2 (non-emergency).
- Look for a Medic Alert+Safe Return bracelet or necklace.
- Use a friendly expression and a calm, slow voice.
- Establish eye contact. If you are approaching them from behind, approach slowly and announce yourself.
- Be careful not to touch the person without telling them in advance and explaining why.
- Redirect the conversation if they become agitated; change the topic to something pleasant, such as the weather.
- Don't correct the person and do not argue with their perception of reality.