Energy Safety & Education

Overview

Enhance your family and community security by learning about electric and natural gas safety.
Safe Digging

Electric Safety

Staying safe around electricity

Every year, more than 1,200 people in the U.S. perish in residential electrical fires and electrocutions. According to the Electrical Safety Foundation International (ESFI), many of these accidents may have been prevented with proper safety precautions.

Remember the four R's of electrical safety:

  • RESPECT the power of electricity.
  • REPLACE worn or frayed electrical cords.
  • READ and follow the operating instructions which come with every electrical product.
  • RELOCATE appliance cords so that people don't walk on them and children can't pull on them.

Plug into Electrical Safety

  • Outlets - avoid overloading outlets with too many appliances or plugs. Check outlets for loose-fitting plugs, which can overheat and lead to fire. Replace missing or broken wall plates, and install safety covers on all unused outlets accessible to children.
  • Plugs - while they should fit securely, plugs should never be forced into an outlet.
  • Cords - make sure cords do not overheat, and examine them for signs of wear and tear.  Do not place cords under carpet or rugs.  Do not allow pets to chew on or children to play with cords.
  • Extension cords - make sure cords do not overheat and do not overload them.
  • Appliances - keep electrical appliances away from damp and hot surfaces. If an appliance repeatedly blows a fuse or trips a circuit breaker - or has emitted sparks - unplug it and have it inspected by a licensed professional.
  • Electrical equipment - check for cracks or damage in wiring, plugs and connectors. Use of a surge protector may help protect electronic equipment.
  • Light bulbs - for lighting fixtures, follow recommended wattage usage, and do not exceed the rated amount.  Make sure bulbs are screwed in securely; loose bulbs may overheat.
  • Fuses and circuit breakers - use the correct current rating for the circuit and always replace a fuse with the correct-size fuse.  If you are unsure of the rating or have additional questions, contact a qualified electrician.
  • Ground fault circuit interrupters (GFCIs) - use them in any area where water and electricity could come into contact. GFCIs constantly monitor electricity flowing in the circuit to detect a change of current. Test GFCIs regularly.

Water and Electricity Don't Mix

  • Electricity flows through water. Stay safe in the bathroom, kitchen, and outdoors by keeping electricity and water far apart. 
  • Electricity can flow through you more easily if you are standing in water or on a damp floor. Never use electrical appliances in wet conditions.   
  • Power is still present even when an appliance is off. If an appliance falls in water, shut off the fuse before you unplug it or remove it from the water - do not grab it.  
  • Do not immerse appliances in water to clean them. Unplug portable appliances before cleaning with a damp cloth.
  • Don't touch faucets or stand on a damp floor while using an appliance or electrical switch. 
  • Keep appliances away from sinks or tubs where they could accidentally fall in. Never allow cords to trail in water.
  • Teach children how to be safe around electricity.

Remember
For additions or repairs to your property, remodeling or upgrading your electric service, or installing customer-owned generation, always use qualified licensed contractors and obtain proper permits.  In addition, make sure you are aware of all interconnection requirements for any customer-owned solar installations in Mesa's electric service territory.

Natural Gas Safety

Natural Gas Safety Brochure(PDF, 262KB)
Natural Gas Safety for Homeowners(PDF, 367KB)
Gas Pipeline Safety Training (for Emergency Responders and Public Officials)

Carbon Monoxide Poisoning (CO)

Is your family safe from carbon monoxide (CO) poisoning?

Carbon monoxide (CO) is a silent killer that can harm you and your family without warning. It is a colorless, odorless, toxic gas that is produced when fuel-burning appliances are not operating or vented properly. If you have natural gas appliances in your home, ensure they work efficiently and safely. Your natural gas flame should be blue with a hint of yellow near the tip. A yellow flame may mean trouble. CO can make you sick and cause symptoms like:

  • Tiredness
  • Headaches
  • Nausea
  • Dizziness
  • Drowsiness
  • Blurred vision

These symptoms may affect everyone in your home but may go away when you leave. If you feel sick in your home but not outside, you may have a CO leak.

The best way to prevent CO poisoning is to:

  • Install CO detectors in your home and test them monthly, replacing batteries yearly.
  • Follow manufacturers' instructions for the care and use of gas appliances and equipment.
  • Maintain the safety and efficiency of your gas appliances by having qualified professionals install, inspect, and service them regularly. Have any repairs made if there are signs of wear, such as corrosion or damage on the appliances, connectors, furnaces, vents, flues, chimneys, and gas lines.
  • Replace furnace air filters monthly throughout the heating season.
  • Never leave your car running in an attached garage, even with the door open.

If you suspect a CO leak in your home, get out immediately and call 911 or our emergency gas hotline at 480-644-4277.

Excess Flow Valves

We install Excess Flow Valves (EFV’s) on service lines to limit the flow of gas in the event the line is broken or is severely damaged. This is most often associated with excavation or vehicle impact with the meter assembly. If you have an existing EFV, it is typically installed either at the service line connection to the gas main or at the customer’s property line.

How do Excess Flow Valves work?
The EFV and gas meter are sized based on the total anticipated load of the existing gas appliances. When gas appliances are turned on, the flow is not enough to push the valve shut. However, if the service line pressure drops suddenly due to gas escaping from the damaged pipe, there is enough pressure differential to close the valve allowing only a slight bleed-by. Bleed-by, or bypass of gas, is achieved with a small notch in the valve seat. Once the damage downstream is corrected, the bleed-by flow of gas allows for pressure equalization of the upstream and downstream sides of the valve, allowing the valve to reset into the open position.

How will an Excess Flow Valve affect my gas service?
An EFV should not affect the delivery of your gas service as long as the service line is intact. If gas appliances are added, such as a barbeque, pool/spa heater, or fire pit, the additional gas appliances may make your total gas demand too high for your current gas meter and may affect the operation of your EFV. Contact gasinfo@mesaaz.gov to check if your meter or EFV can handle the additional load. If it is determined the EFV needs to be upgraded to meet additional load, it will be replaced at the customer’s expense.

It is important to note that an EFV does not shut off the flow of gas completely. A very small amount of gas may bleed by. The gas may not be escaping under full pressure, but there will typically be enough gas to provide a gas odor, indicating there is a problem. Because an EFV restricts the flow of gas, it reduces the potential for explosions, fires, and personal injury. To report a damaged service line or if you smell gas in or outside your home call 480-644-4277 or 911.

Does my gas service have an EFV? How do I request an Excess Flow Valve?
We have installed EFVs on new and replaced residential gas services since January 2008. In April 2017, Mesa expanded installation to include multi-family residences and single, small commercial services not exceeding 1,000 SCFH (Standard Cubic Feet per Hour).  A visual indication of the presence of an EFV is the installation of a washer on the meter riser. decorative

To check if your gas service has an EFV or to learn about the requirements to have one installed, contact us at gasinfo@mesaaz.gov. As a customer, you have the right to request an EFV if your service does not have one, and the gas service does not exceed 1,000 SCFH or those exceptions identified in 49 CFR 192.383(c).

How much does it cost to install an Excess Flow Valve?
The cost to the customer to install an EFV varies depending on site conditions, most often associated with replacement of concrete or pavement and if traffic control is necessary. In 2021, fees ranged from approximately $1,000 to $5,200 depending on the scope of work. The installation of an EFV involves excavation of the pipeline and may temporarily interrupt gas service. We will be responsible for the future costs to maintain or replace a malfunctioning EFV.

How do I get more information about EFVs?
Contact us at gasinfo@mesaaz.gov to check if your service has an EFV.  Please include your full name, telephone number, preferred email address and the property address you are researching.

 

Gas Meter Safety

Your natural gas meter is an essential part of your home. To ensure its safety and functionality, please follow these simple guidelines:

  • Keep the area around your meter clear. Our employees must always be able to access the meter.
  • Do not stack anything on your gas meter.
  • Protect your meter from vehicular damage.
  • Avoid planting trees, shrubs, or bushes within three feet of your meter. As plants grow, roots can damage piping or the gas meter.
  • If your meter is damaged, you smell a rotten egg odor, hear an unusual hissing sound, or see unusual changes to soil or dying vegetation around the meter, leave the area and call 911 and our emergency gas hotline at 480-644-4277.

Home Safety Tips

Keep your home safe and secure with these essential natural gas safety tips!

Natural Gas Safety for Homeowners(PDF, 367KB)

  • Have all appliances installed, inspected, and serviced by industry professionals.
  • Follow the manufacturer’s instructions for using and maintaining gas appliances.
  • Regularly clean and maintain your gas appliances to help prevent accidents and ensure efficient operation. Appliances that are not operating or ventilated properly may produce carbon monoxide (CO) from incomplete combustion.
  • Appliances should have a steady blue flame.
  • Ensure your fireplace damper is always open.
  • Replace your furnace air filters monthly throughout the heating season.
  • Do not store or use flammable products near gas appliances.
  • Maintain the gas piping inside your home and beyond the meter and periodically inspect your gas line for leaks, corrosion, and rust. Contact a licensed professional for assistance if you discover an unsafe condition and need repairs. (Learn more)
  • Protect your gas meter from vehicular damage.
  • Teach everyone in your household how to identify and respond to a natural gas leak.
  • Call 911 and our emergency gas hotline at 480-644-4277 if you suspect a gas leak.

Identifying a Leak

Natural gas is colorless and odorless in its natural state, so an odor is added to help detect its presence. A natural gas leak may be present if you:

  • SMELL an odor similar to rotten eggs.
  • HEAR a hissing or unusual sound from a pipeline, appliance, or natural gas meter.
  • SEE dirt or water blowing into the air, unexplained dead or dying plants or grass, or standing water continuously bubbling.

If you suspect a gas leak, follow these steps:

  1. Leave the area immediately and go to a safe location.
  2. Call 911 and our gas emergency line at 480-644-4277.
  3. Do not turn on or off electrical switches, ring a doorbell, smoke, or use matches or lighters in the presence of the gas smell because an electric spark could ignite the gas, causing an explosion.

*If you have lost your sense of smell or it is badly diminished methane detectors can be installed to alert you when there is methane gas in the air. There are various types and models of these devices available to meet your needs. Be sure to carefully follow all alarm installation and use instructions to ensure the proper functioning and reliability of your methane detector.

Pipelines in Your Community

decorative Natural gas pipelines are a safe way to move energy while providing clean and reliable energy to homes, schools, businesses, factories, and electric power generation plants. We provide natural gas to customers in the Mesa, Queen Creek, and San Tan Valley communities through underground distribution lines.

Since most natural gas pipelines are buried underground, you may not know that you live or work close to a pipeline. Yellow pipeline markers may be used to indicate their presence. Pipeline markers display the pipeline operator’s name, material transported, and emergency contact information.

 

 

Underground Gas Piping

We own, operate, and maintain the gas piping system up to and including the gas meter outside homes and businesses. Piping from the meter to every gas appliance, indoors and out, belongs to the property owner and is the owner’s responsibility to maintain, much like plumbing and electrical systems.

Have you checked your gas piping recently?
To maintain a safe system and avoid potential hazards on the customer side of the meter, we encourage periodic inspections for leaks, corrosion, and rust. If you discover an unsafe condition and need repairs, contact a licensed professional for assistance.

If you are planning a project that requires digging or excavating, Call 811 first!
Contact Arizona 811 (call 811 or visit arizona811.com) at least two business days before digging to schedule FREE underground utility locating. Please be aware that utility owners will only mark what they own and maintain. Typically, this means they only mark to the meter: anything beyond the meter is customer-owned and maintained and will not be marked by the utility company.  Plumbing, heating, or utility locating contractors can assist with locating customer buried piping. Remember to hand dig when working near any buried gas piping.

Working together we can provide the safest and most reliable energy service for everyone.  It is our commitment to provide safe natural gas service to our valued customers.  If you have questions about customer buried piping, please call 480-644-4552.

If you smell natural gas or have a gas emergency, move to a safe location and immediately call 911 and 480-644-4277.

Image of gas pipeline indicating Mesa owned and homeowner owned portions