Reading your Utility Meter

Water flow monitoring devices

We encourage water efficiency and want customers to make informed decisions about their water use. Many customers ask about flow monitoring devices. We do not permit flow monitoring devices to be attached to the meter or in the meter box for many reasons including:

• The device could be damaged during meter reading and maintenance.
• Flow devices can interfere with remote reading capabilities.
• Over 25% of meters in Mesa’s inventory are not compatible with these devices.
• The water meter is the property of Mesa and can be replaced at any time.

There are other devices on the market that provide similar functionality and are not installed on the meter or inside the meter box. Some do require re-piping while others clamp onto the outside of customer piping.

IMPORTANT: AMI water meters are connected to a radio attached to the lid by a wire. This wire can be damaged if the lid is pulled too far away, if the lid is set down incorrectly, or if the wires are trapped between the lid and the box.

We are using 4 different types of smart water meters to fit the existing pipe sizes within the meter boxes at each location.

Which meter do I have?

Neptune

Neptune appears on the register lid and face

Billing Read: Billing read is the 5 left most digits on the display.

Notes:

• Register lid if opened must be closed for 2 sec then reopened to ‘wake’ display.
• Light sensor on register display, low light might need a flashlight to wake.
• Register will cycle through screens. Reading screen displays 45 sec. Will display current flow rate for 5-10 sec then continue cycling.

Billing read: 00003

 
Flow rate of 29.86 gal/min

Badger – BD

Badger Meter appears on the register face. HR or E-SERIES will be on register face as well.

Billing Read: Billing read on register is denoted by a dashed lines above and below the digits. Depending on the meter size, the billing read could be the  4 (3/4” and 1”) or 5 (1.5” larger) left most digits on the display.

Notes:

Electric Meters scroll and display various values depending on account type and billing requirements. Each scrolling screen will hold for 5 seconds, then proceed to the next register. The sequence of registers varies by meter type and configuration. See below for a standard electric display.

Segment Test illuminates all LCD segments to ensure all portions of the display are working. The segment test display should read 88.8.8.8.8. This display indicates if the meter has any malfunctioning areas.

Kilowatt-hours (kWh)measure how much electricity a customer uses. One kWh is equal to 1,000 watts of electricity used for one hour. Example: running a 5,000-watt electric clothes dryer for one hour uses 5 kWh of electricity.

Kilowatts (kW) measure the rate of power an electrical device uses, with 1 kW equal to 1,000 watts. Demand is measured in kW and used only for commercial accounts.

Service Voltageis the voltage configuration the utility provides at the customer meter.

Service Amperage(or amp service) indicates the total available capacity delivered to a home. It indicates how many appliances, lights, or other electrical devices can be operating simultaneously.

1. Each dial represents a single number in the reading.
2. Read the dials right to left.
3. If the hand is between two numbers, select the lower number.
4. When the hand is between "9" and "0," "9" is considered the lower number.
5. When the hand looks as though it is DIRECTLY on the number, look at the dial to the right. If the dial on the right has passed "0," use the number that the hand is on. If the dial on the right has not passed "0," use the number less than what the hand is on.

The correct reading for this meter is 0310.

• The first dial turns counterclockwise. It points between the "0" and the "1." Read this dial as "0."
• The second dial is between "3" and "4." Read the lower number. Read this dial as "3."
• The third dial turns counterclockwise and is on the "1." Look at the fourth dial to see if it has passed "0." It is just past the "0." Read this dial as "1."
• The fourth dial is turning clockwise and is between the "0" and the "1." Read this dial as "0."