City and State privilege tax will be assessed on all charges as applicable.
See the Utility Customer Service Policy(PDF, 964KB) for more information about the below fees and charges.
Returned Payments
Payments (check, credit card, SurePay, etc.) returned by your financial institution will be charged a $25 fee. Payment for the returned item and $25 fee must be made with cash, cashier's check or money order.
Late Fee
One day after the due date your bill is delinquent and a late fee of 2 percent (plus City and State tax) of the past due balance or $5, whichever is greater, is assessed. No late fee will be charged on accounts owing less than $25.
Disconnection / Reconnection
If a non-payment disconnection notice must be sent, an additional $3 charge will be billed to defray the cost of producing and mailing the notice. In the event that a utility field representative must be sent to a service address, a $21 trip charge will be assessed to defray the cost of each trip.
Before reconnection, you will be required to pay your total past due account balance including any administrative and service connection charges. Checks are not accepted as payment for reconnection of services. Please contact us to have your services reconnected.