System Availability
The My Utility Account online portal and pay by phones systems have scheduled maintenance:
Nightly - Between the hours of 7 p.m. and 12 a.m. (midnight) the system may be unavailable intermittently due to nightly processing.
Weekly - The system may be unavailable for routine maintenance every Sunday from 10 p.m. to Monday at 1 a.m.
If you receive a message that the system is unavailable outside of maintenance timeframes, please call the Contact Center at 480-644-2221.
Security & Privacy
We take reasonable steps to protect your personal information from unauthorized parties. The payment and billing options are on secure servers and use Secure Sockets Layering (SSL) to encrypt (12/256 encryption) your personal credit information including your credit card number, before it travels over the Internet. We do not express or imply that the technology is fail-proof. We do not control information within the computer you are using. Consequently, when using forms, conducting transactions and making payments with credit card/bank account/utility account information, you do so at your own risk.
We use Digicert to ensure data safety. Digicert stores all transaction information from the website, and uses the latest secure SSL encryption technology. While we have access to all transaction-critical information, Digicert protects your account data with the highest level of security.
To protect consumer data during transmission, Digicert uses the latest SSL encryption technology that securely passes transaction data to the Digicert gateway. To prevent data compromise in the storage server, Digicert stores sensitive transaction information on secure systems that cannot be accessed through the Internet. Furthermore, Digicert uses hardware and software firewall technology and additional encryption technology to eliminate opportunities for intruders to break into a server and compromise personal account information.
For privacy information please visit our Policies & Disclaimer.