Alarm Ordinance 6-15 requires alarm permits for all alarm users within Mesa limits. If you do not know if you are within Mesa or in a Maricopa County island, please visit the online address search map and search for your address. The map will notify you if you are within a Maricopa County island.
Alarm systems are designed to protect lives and property if they are installed, used, and maintained properly. When the alarm systems are not properly used or maintained, the number of calls for police dispatches increases.
We can work together to reduce the number of false alarm calls and:
- Save thousands of taxpayer's dollars.
- Allow police officers to respond more quickly to actual emergency situations.
Alarm permits are required for any active alarm system. Operating an alarm system without a permit = $100 assessment fee
Alarm permit fees are $10.00 per alarm function. Alarm systems may have two (2) functions that will require an alarm permit.
- Burglary (Audible Function) - Applies to both a residential and business alarm system.
Includes door contacts, motion detectors, and/or window glass break detectors.
- Panic (Silent Function)Applies to a residential alarm system only.
Includes a button on the key fob or a button for police/medical/fire on the keypad.
- Robbery (Silent Function) - Applies to a business alarm system only.
Includes a button under the counter, in the freezer, on a wall, on a necklace or at the keypad.
False Alarm Assessment Fees
| Type of Permit |
False Alarms |
Assessment |
| Burglary (Audible Function) |
1st |
$50.00 |
| 2nd |
$100.00 |
| 3rd |
$150.00 |
| 4th |
$200.00 |
| 5th |
$250.00 |
| 6th |
$300.00 |
7th & each consecutive alarm after
|
$400.00 |
| Panic or Robbery (Silent Function) |
1st |
Free
|
| 2nd |
$100.00 |
3rd & each consecutive alarm after
|
$200.00 |
No Permit Letter -CANNOT WAIVE
|
Operating an Alarm System without a valid Alarm Permit
|
$100.00 |
Apply Online
Online Portal
Need help? View How To Guide for New Customers(PDF, 861KB)
Apply In-Person
Open Application(PDF, 218KB)
- Save the application to your desktop and complete the form.
- Print your completed application.
Bring your printed application with you to:
Contact Center
55 N. Center St.
Open: Monday - Thursday, 7 a.m. to 6 p.m.
Accepted payment types in-person:
- Cash
- Check payable to City of Mesa
- Credit card
- Money order
Apply By Mail
Open Application(PDF, 218KB)
- Save the application to your desktop and complete the form.
- Print your completed application.
Send your application with payment to:
City of Mesa Contact Center
P.O. Box 1466
Mesa, AZ 85211
Accepted payment types for mail:
- Check payable to City of Mesa
- Money order
Payments over the phone are not accepted
Renewal Notices are mailed 60 days prior to the expiration date of the alarm permit. The expiration date is the original date of issue.
If you are having trouble renewing, please contact at 480-644-2699 for assistance. If you wait too long to renew your permit, you are removed from the system.
Pay Online
Need help with the Online Portal? Visit the Help Guide for Current Customers(PDF, 406KB)
Pay In-Person
Visit the Contact Center
55 N. Center St.
Open: Monday - Thursday, 7 a.m. to 6 p.m.
Accepted payment types in-person:
- Cash
- Check payable to City of Mesa
- Credit card
- Money order
Pay By Mail
Send your payment to:
City of Mesa Contact Center
P.O. Box 1466
Mesa, AZ 85211
Accepted payment types for mail:
- Check payable to City of Mesa
- Money order
Please reference the invoice number or indicate "Alarm Permit" on the check or money order.
Please complete the below form if you need to update:
- Telephone Number
- 1st or 2nd Subscriber/Secondary Contacts
- Mailing Address
- Alarm / Monitoring Company Information
Click here to view form.
The key to reducing the number of false alarm activations begins with alarm system education. Understanding your system and how it works will help reduce the number of alarm calls police officers respond to due to faulty systems or human error. You can help by:
Servicing Alarm Systems
Remember to service your alarm system at least every 12 months to maintain the system in good working order. If you are going to be away from your property for any length of time, always test the alarm system at least 2 weeks prior to make sure that it is functioning properly.
Contact your alarm company for any necessary repairs or maintenance. Provide your alarm monitoring company with any updated contact name and telephone information and the date of your return.
Canceling False Alarms
Your alarm monitoring company is required to call two (2) telephone numbers that you have designated prior to contacting the Mesa Police Department for any burglary alarm call. Two-call verification should give you an opportunity to cancel any false burglary alarm dispatches.
The two-call verification does not apply to a panic or a robbery alarm call. A robbery or panic alarm call cannot be cancelled and officers must respond.
Licenses/Certificates are still required
Alarm Companies, Agents, and Alarm Salespeople are required to be certified by either the Arizona Registrar of Contractors (ROC) or the Arizona Board of Technical Registration (BTR). Review Arizona Revised Statute Title 32, Chapter 1, Articles 1 & 2 to determine if your company, salesperson, or agent is correctly registered. Contact the issuing agency to determine if a company/agent/salesperson has passed an FBI fingerprint background check.
In accordance with Arizona Revised Statute 32-113, we no longer issue Alarm Company or Alarm Agent Licenses.
How to find the License/Certificate