Utilities

Mesa provides essential services to the community, including electric and natural gas, water, wastewater, trash and recycling.

Pay Utility Bill or Access Your Account

Start/Cancel Residential Service

Resident requests to turn utility services on or off

Start/Cancel Commercial Service

Business requests to turn utility services on or off

Report a Utility Emergency

Report an electric, gas or water emergency

Reading your Utility Meter

Details on how to read a Mesa water, gas or electric meter

Utility Rates

Current utility rate book and public notices about any rate adjustments.

Savings & Rebates

Savings and rebate programs for Mesa utility customers

Residential Services & Forms

Service Requests

Start/Cancel Service

Billing & Payment

Ways to Pay Your Bill

Automatic Recurring Payments (SurePay) Enrollment
Budget Payment Plan
Limited Income Assistance Programs
- Limited Income Senior Rate Program (water)
- Summer Electric Assistance Program (Mesa electric customers)
Natural Gas Bill Estimator (Mesa gas customers only)
Payment Extension Request
Paperless Billing
Select a Bill Due Date
Wastewater Fee Adjustment Form(PDF, 164KB)

Trash & Recycling Requests

Barrel Collection Schedule map

Commercial Services & Forms

Start/Cancel Service

Hydrant Meter Request
Natural Gas Bill Estimator (Mesa gas customers only)
Water Meter Set Request
Utility Will Serve Request

Please call the Contact Center at 480-644-2221 for the following requests:

Additional utility service
Change of mailing address

Additional Resources

Energy Information for Business/Construction

Trash & Recycling Business Programs

Policies & Fees

Utility Rates

Returned items and delinquency (late) fees

System security and availability

Policies & Disclaimer

Utility Details

Energy

Detailed information about electric and gas utility service and safety.

Trash & Recycling

Efficient and reliable waste collection for residents and businesses, managing garbage, recycling, and green waste to support environmental regulations and sustainability goals.

Water & Wastewater

Providing reliable, safe, economical, and environmentally responsible water and wastewater services for the community.

Contact Us

Phone

480-644-2221

AzRelay 7-1-1

Email

General utility service issues, service connection/disconnection, billing questions, rates, unusual usage, and payment processing:

contactcenter@mesaaz.gov

Delinquent account issues, utility payment assistance, payment extensions, payment arrangements and returned checks:

creditservices@mesaaz.gov

Please do not email sensitive information such as credit card or social security numbers

Hours

Monday - Thursday
7:00 am to 6:00 pm

Address

Municipal Building
55 N. Center St.
Mesa, AZ 85201

Related Programs

ABC: A Better Community Donation Program (Please contact us if you have a question about the optional ABC donation listing on utility bills)
Alarm Permits
Drain/Backwash Pool or Spa
@Mesa Free Wifi
High Speed Internet project
Service Line Warranty Program (residential water and sewer line insurance)

Non-Utility Payments