In 2018, the Arizona State Legislature passed a state law that limits local governments from regulating uniform video and cable service subscriber complaints. Local governments may monitor and assist. A subscriber may submit complaints about video service to the following representatives:

• City of Mesa - lori.greco@mesaaz.gov
• Arizona Attorney General
• Federal Communications Commission (FCC) 

Video service subscribers are entitled to signals that meet basic technical quality standards, as defined by the FCC.

See FCC Consumer Guide for Addressing Cable Signal Problems 

Mesa has two video service providers: Cox Communications and Hotwire Communications. We encourage residents to attempt to resolve complaints directly with the video service provider.

Please contact your provider directly regarding billing issues or concerns.