24 Hour Emergency Number: 480-644-2262 or 911.
For all emergencies, please call one of these numbers immediately.
View City outage map.
Possible electric emergencies include:
- Power outages
- Trees or other items touching power lines
- Downed lines
- Transformers sparking or smoking
- Exposed underground wires
- Electric line related injury or potential injury
Outage Management System (OMS) Phase 1 - See FAQs to learn more
To report a natural gas emergency call: 911 and 480-644-4277
Our goal is to maintain and operate a safe and reliable gas system for our customers while ensuring the safety of those living and/or working near our natural gas pipelines. We ensure our system’s operational integrity by monitoring it 24/7 and inspecting it regularly. Despite our best efforts, pipeline leaks occasionally result from third-party damage, natural disasters, or corrosion.
Possible gas emergencies include:
If you smell a rotten egg odor, notice changes to vegetation, hear unusual sounds from a gas pipeline, or suspect CO poisoning, leave the area and report it.
All gas emergencies will be investigated, and actions will be taken to make the situation safe.
24-Hour Emergency Number: (480) 644-2262
The Utility Control Center (UCC) is available 24-hours a day, 7 days a week for utility emergency issues. Repairs are prioritized based on the severity of the problem.
Emergency examples:
- No water
- Low/high water pressure
- Water leaks in the street
- Leaking or damaged fire hydrants
- Sanitary sewer overflow or back-ups
- Illegal dumping in manholes
- Unauthorized use of water or wastewater facilities
- Water quality issues
Water Leaks
We will repair leaks at water meters and mains. Leaks on the customer's side of the meter (including the pipe between the meter and the building), the irrigation system, and indoor plumbing are the responsibility of the customer.
Sewer Problems
Sewer line mains located in the street or alley are the responsibility of the City to clean and repair. The connection to the sewer main and all service lines from the main to the home are the responsibility of the customer. For additional information, please read more about sewer blockages.
Customer Service: 480-644-2221
For billing questions or to start/stop service.
