If your container was not serviced for any of the following reasons, a special pick-up is available for an additional fee:

• Barrel was not out by 6 a.m. on scheduled collection day, including all holidays.
• Container was overloaded with material exceeding the height of the barrel or bin.
• Container was not accessible and/or was blocked by a vehicle or other obstruction.
• Container was contaminated with non-acceptable material.

To order a special pick-up, please call Customer Service at (480) 644-2221.

To notify us that your container was not serviced for any other reason, please use one of the following options:

Online:

Submit a CityLink online report.  When creating report, please select 'Trash and Recycling Issues'. Once form has been submitted, a Solid Waste representative will review submission.  Our solid waste vehicles are equipped with an on-board vehicle GPS system which allows us to review vehicle travel history to determine if the vehicle was in the identified area and the approximate time.

By Phone:

Business hours (Monday-Thursday 7 a.m.-6 p.m.): Call Customer Service at (480) 644-2221.  You will hear a series of automated greetings and should follow the instructions listed below (please do not press selection until prompted to do so):

• First prompt: Press 1 if you have your utility account number or 2 if you do not.
• Second prompt: Press 4 for 'solid waste or trash requests'.
• Third prompt: Press 1 for 'black, blue or green barrel requests'.
• Please hold until a representative is available to assist you.

Non-business hours: During non-business hours, please use the CityLink online form to report a non-serviced container.