Employee Assistance Program (EAP)

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The City of Mesa has contracted with ComPsych, to provide our Employee Assistance Program (EAP). EAP provides counseling on a confidential basis for matters that interfere with work or home life. All clinicians are trained and experienced in EAP issues, licensed in the state and are fully insured. ComPsych provides crisis intervention with immediate assistance, information and referral to community resources, self-help groups, child and elder care, and more.

The counselors at ComPsych help with issues we all may face at one time or another including work stress, depression, anxiety, anger management, marital and other relationship problems, divorce, separation, loss, alcohol and drug-related issues and more. ComPsych also provides information and referrals for child and elder care, legal and financial problems, court-ordered services and other community resources.

The City of Mesa's EAP program provides short-term counseling and referral services for up to eight in-person or telephonic visits per person, per issue, per plan year and up to 36 visits per person, per year for public safety personnel involved in traumatic events in the line of duty, at no charge to the employee and dependents. Referrals to professionals and treatment sources are available for ongoing or specialized therapy in your area.

The difference between ComPsych and the City's Mental Health Benefits administered by Cigna is that ComPsych is available to all employees and their dependents and is a short-term assistance program for issues requiring a minimal number of sessions. ComPysch is also available to retirees and their dependents for (18) months after their retirement date. The Mental Health benefits administered by Cigna are only available to those who are covered under one of the City of Mesa medical plans.

ComPsych is completely confidential. The release of information is only provided with the written consent of the client (employee or dependent using the program). The release of information may be given only if required by law (e.g., suspected child abuse).

How to use the program

To schedule an appointment (counseling sessions are by appt only) call 1.866.519.7415. Phones are open 24 hours a day, 7 days a week.

To access ComPsych online, go to: www.guidanceresources.com
Select "Register"
Organization Web ID: MESA

Services offered by ComPsych

Confidential Counseling (Someone to talk to)

This no-cost counseling service helps you address stress, relationship and other personal issues you and your family may face. It is staffed by Guidance Consultants—highly trained master’s and doctoral level clinicians who will listen to your concerns and quickly refer you to in-person counseling and other resources for:

Stress
Anxiety and depression
Job pressures
Relationship/marital conflicts
Grief and loss
Problems with children
Substance abuse

Benefits for extended behavioral health care are available to individuals enrolled in one of the Mesa Medical Plans. No EAP or PCP referrals are required.

Financial Information and Resources (Discover your best options)

Speak by phone with Certified Public Accountants and Certified Financial Planners on a wide range of financial issues, including:

Getting out of debt
Retirement planning
Credit card or loan problems
Estate planning
Tax questions
Saving for college

Legal Support and Resources (Expert info when you need it)

Talk to attorneys by phone. If you require representation, you’ll be referred to a qualified attorney in your area for a free 30-minute consultation with a 25% reduction in customary legal fees thereafter. Call about:

Divorce and family law
Real estate transactions
Debt and bankruptcy
Civil and criminal actions
Landlord/tenant issues
Contracts

Work-Life Solutions (Delegate your “to-do” list)

A Work-Life specialist will do the research for you, providing qualified referrals and customized resources for:

Child and elder care
College planning
Moving and relocation
Pet care
Making major purchases
Home repair

EAP Card

FAQs

How does a supervisor initiate a formal referral process?
1. The department Supervisor becomes aware of an employee who has an issue that is impacting his/her successful employment with the City.
2. The department Supervisor/Department Contact contacts Human Resources to notify the assigned HR Analyst of the situation.
3. The department Supervisor calls ComPsych at 866.519.7415, identifies him/herself as a department Supervisor with the City of Mesa, and asks to make a formal referral.
4. ComPsych will assign a Formal Referral Specialist to the case. The Formal Referral Specialist will discuss the referral and provide an ROI (Release of Information) form if applicable. The Formal Referral Specialist will also establish a time-frame for communication with the employee.
5. The department Supervisor completes the ROI form and provides it to the employee who will then have his/her signature on the form, witnessed by someone other than the department Supervisor who is referring the employee.
6. The employee is responsible for contacting ComPsych to set up an appointment with a counselor within the period of time established by Human Resources or the department Supervisor. At the discretion of the department Supervisor, Human Resources contacts ComPsych, schedules an appointment, and notifies the employee. If requested by Human Resources or the department Supervisor, ComPsych can make the outreach call to the employee to schedule.
7. ComPsych follows up with the department Supervisor to provide verification of the employee’s participation in appointments and treatment.
8. If requested by the HR or Manager, the Formal Referral Specialist will follow up with HR/Manager after the initial assessment to confirm whether, based on the initial assessment, the client posed an imminent threat to the safety of self or others at the time of the assessment. If this is the case, the Formal Referral Specialist will locate an emergency same day counseling appointment for the employee. The Formal Referral Specialist will include this information in the initial treatment recommendations letter that is sent back to the Supervisor/Department Contact who initiated the formal referral.

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